Beginning of day procedures
What is the first thing you do when entering the store?
Clock in through the app on phone or tablet.
What time do we lock the doors at night?
7:00 PM Monday-Saturday and 5:00 PM on Sunday's.
How do you clock in and out for your shift?
All timestamps must be through your work cell phone and or your work iPad.
When do you check promotions?
Daily
How do you greet a customer?
What time do we open the doors in the morning?
10:00 am Monday-Saturday and 12:00 pm on Sunday's.
If you are an opener, what is your task at the EOD?
Restocking
If you have a potential sale, what is the procedure?
Attempt to make the sale then and if not put them in your follow up list to call them back
How do you keep updated on promotions?
Looking at offers on mysourse.
When behind your station, do we stand or sit while with customers?
Stand
Procedure on counting cash is?
2 people counting the Cash Fund and Register Funds together
If you are a closer, what tasks need to be complete before you leave? ( Not including money) 6 answers
Returns
Gates down
CPNI checked
Tablets put in cash room and on chargers
Desks cleaned
What do you have kept away when on the sales floor?
Personal cell phones.
Must be kept in your pocket, or in your desk while assisting with a customer. (If you are seen on your personal device that’s not work related, while a customer is in front of you, there will be one warning conversation and the next will be a coaching confirmer.) We have work cell device if we need to show the customer something on a device itself.
What is the phone "ON US" starting tomorrow?
Samsung A25
When you are not with a customer, where do go?
Up to the front to wait for a customer to walk in.
What is the greeting process when a customer walks in?
We ask if they are here for business or residential?
List the first 3 closing procedures to close Xstore at the end of the night?
1. Print Convergent Report.
2. Sign all closing procedure logs with dual verification.
3. Two reps will collect cash out of kiosk when NO customers are in store.
All timecards need to be approved each week to ensure that the time on your timecard is correct by Saturday.
How much does a CB customer get in gift cards for switching over their BYOD?
$200 per line
When you need to leave the sales floor, what is the process?
Speak with management to ask if you can take a break, lunch or need to leave the sales floor for any reason.
List opening procedures on Xstore in order.
1. Store Open and Register Open completed on Register 1 in FOH.
2. Change Fund and Register Funds counted, and logs completed.
3. Opening Checklist completed before open.
What is the procedure to close the store at the BOH?
1. Store Key Log with dual verification signed when removing any key from the lockbox or safe.
2. Kiosk Access Log with dual verification signed when removing cash.
3. Safe Access Log with dual verification signed when dropping or removing deposits.
4. Change fund and Cash Bag log completed with dual verification at End of Day.
5. Closing checklist completed EOD
6. Cash consignment log done for Loomis.
What is the procedure when a customer brings their equipment in a personal box with their name on it?
We black out the CPNI.
How do you get the Gigabit offer for $35?
What do we explain to the customer after every interaction?
tNPS