ROOM SERVICE
What does TUI stand for ?
Touristik Union International
Which Royalton restaurant specializes in authentic Caribbean cuisine?
What is Calypso?
This is the supervisor's first responsibility at the start of every shift.
What is conduct a shift briefing and assign duties?
This sauce, made with butter, egg yolks, and lemon juice, is commonly served with seafood or eggs.
What is Hollandaise sauce?
This is the name of Royalton's signature luxury concept.
What is All-In Luxury®?
This document records a guest's room service order.
What is an order ticket?
Which Royalton restaurant is designed around an open-market concept with multiple live cooking stations?
What is Gourmet Marché?
This document helps supervisors monitor employee attendance, schedules, and shift coverage.
What is a duty roster?
This Mexican dish is made with a folded tortilla filled with meat, cheese, and vegetables.
What is a quesadilla?
Jamaica is home to this number of Royalton resorts.
(Answer: 6, including Royalton Blue Waters, Royalton White Sands, Royalton Negril, Royalton CHIC Jamaica Paradise Cove, Hideaway at Royalton Blue Waters, and Hideaway at Royalton Negril.)
This is the correct order when serving a guest in their room.
What is greet the guest, confirm the order, set up the meal, and wish the guest an enjoyable meal?
This exclusive restaurant is available only to Hideaway guests at many Royalton properties.
What is Dorado Seafood & Grill?
When a guest complaint cannot be resolved immediately, the supervisor should do this.
What is follow up with the guest until the issue is resolved?
This Italian appetizer is commonly served with fresh tomatoes, basil, and toasted bread.
What is bruschetta?
This is the parent company that owns Royalton Luxury Resorts.
What is Blue Diamond Resorts?
This food safety principle requires hot foods to be kept above safe holding temperatures and cold foods below safe holding temperatures during delivery.
What is temperature control?
This restaurant requires reservations at most Royalton Resorts because of its limited seating and interactive dining experience.
What is Zen Teppanyaki?
Before opening a restaurant, supervisors should inspect this to ensure service standards are met.
What is the restaurant setup (mise en place)?
You want handmade pasta and risotto.
Grazie Italian Trattoria?
This all-inclusive brand is known for its "All-In Luxury®" vacation experience
What is Royalton Resorts?
Why should room service staff avoid discussing other guests or hotel operations while in a guest's room?
What is to maintain guest privacy, confidentiality, and professionalism?
Name five signature restaurants found at many Royalton Resorts.
What are Gourmet Marché, Hunter Steakhouse, Grazie Italian Trattoria, Zen, and SCORE Sports Bar & Lounge?
This is the supervisor's responsibility if an employee calls in sick before their shift.
What is finding suitable shift coverage?
This Italian pasta dish is made with eggs, Parmesan cheese, pancetta, and black pepper.
What is spaghetti carbonara?
This mobile communication tool is commonly used by Royalton butlers to stay in contact with guests.
What is WhatsApp?