Programs & Industry
Is Resolution Processing a debt settlement or debt consolidation program?
No
Will a client have to appear in court if they get sued?
Maybe, if the local counsel informs them they are required to appear.
How many days do creditors and collectors have to respond to ResPro's dispute demand?
60-90 days
What is step one of the NSF protocol?
Rescheduling the payment within the same week and waiving the NSF fee.
Does Resolution Processing offer credit repair services?
No
How long does it typically take to finalize a settlement once negotiations begin?
30-90 days
How many days do credit bureaus have to respond to ResPro's dispute demand?
50 days
What is step three of the NSF protocol?
Scheduling a 50 percent payment and moving the remainder to end of term.
Why does our consumer services agreement mention the state of Florida?
Our firm is a corporation in the state of Florida
Can a client enroll an auto loan/repossessed vehicle?
Yes, as long as the client is no longer in possession of the vehicle. The client must sign acknowledgment of secured debt addendum.
If a client asked you: "Why is my credit score so low?" How would you respond?
I’m so sorry to hear that, but, as our consumer services agreement explained, we are not a credit repair company and our services do not include any credit repair or credit score services. I, unfortunately, cannot provide you with advice related to that matter.
What is step five of the NSF protocol?
Moving the payment to end of term and requesting a team lead review if the client has hardship.
What is a debt settlement program?
It is when the debts are reduced to a lower amount that the client can pay off, the client pays a monthly payment and the settlement company works on one account at a time. Does not start settling a debt until there is enough funds in the clients account.
If a client is sued and Resolution Processing settles the account, who is responsible for paying the settlement payment?
The client
If a client asked you: "How long does this process usually take?" How would you respond?
We typically have a better sense of validity or invalidity of your accounts within 20-24 months. This is because the creditors and credit bureaus have a certain amount of time they can take to respond to our requests, which we cannot control.
What is step two of the NSF protocol?
Moving the payment to another day within the same month and waiving the NSF fee.
What is a debt consolidation program?
When all the debts are combined into one that the client pays off; must qualify with high credit score- taking out one loan to pay off another loan.
What do you do if a client received a garnishment and was unaware this was going to happen?
Attempt to connect the call to the assigned File Manager. Follow the proper protocol. After confirming the account details with the client, immediately inform them to send the legal document to ResPro. Inform the client that this will be escalated and the legal team will follow up.
If the client questions the value of our services, what do we always refer back to?
Always refer to our main services - what are we doing for the client? We are providing you with dispute services for invalid and illegal debts, representing you if you are in a lawsuit or get sued on an Enrolled Account, and assisting you with claims against a creditor or debt collector who is violating the laws.
What is step four of the NSF protocol?
Moving the entire payment to end of term and collecting the NSF fee.