RPI-Change Leader

Plan

100

A tool that looks at the current state of an organizations Culture.

What is the Cultural Landscape Map?

200

A tool that helps a team define their project by thinking about the key words and phrases that are most important. 

What is 15 Words?

300

The four roles in the ARMI Analysis.

A

R

M

I

What are:

A-Approver

R-Resource

M-Member

I-Interested Party

400

The Three D's Matrix defined:

D

D

D

What Are:

D-Data

D-Demonstration

D-Demand

500

Stated, "If I had an hour to save the world I would spend 55 minutes defining the problem and five minutes finding solutions."

Who is Albert Einstein?

Inspire

100

A tool that can help assess attitudes and levels of influence. 

What is the Attitude/Influence Matrix? 

200

A tool that helps you get support by presenting a clear, concise and consistent message.  

What is the Elevator Speech?

300

When we look at the bell curve of change we should spend our time with these people.

Who are Late Adopters or Fence Sitters?

400

A tool that helps you uncover reasons for resistance in four categories. 

What is Resistance Analysis. 

500

Three tips for overcoming resistance.

What are: 

Address it when you see it

Reach out to resistors and listen to concerns

Reward early adaptors

Provide opportunities for beta testing

Honor the past

Launch

100

This component of the Facilitating Change Model follows Inspire People.

What is Launch the Initiative?  

Launch (also accepted)

200

A tool that helps you consider operational aspects of an initiative. 

What is the Operational Assessment? 

300

Two components of Launch the Initiative.

What are:

Align Operations and Infrastructure and Get the word out? 

400

A tool that helps you plan your communication.

What is the Communication Plan 

or Communication Strategy?

500

Four of the six C's of Communication.

What are:

_Clear

_Consistent

_Credible

_Considerate

_Compelling

_Complete 

Support

100

This always wins when process improvement goes up against culture. 

What is Culture?

200

The companion tool to the Cultural Landscape Map that asks what cultural roadblocks might exist. 

What is the Cultural Roadblocks?

300

A tool that looks at the positive and negative forces that are involved in your change entitative. 

What is Helping/Hindering? 

400

A tool that helps you brainstorm ways to strengthen the change initiative and potential actions to be taken. 

What is Evaluate and Adapt Plan? 

500

Define the G.R.P.I.

G

R

P

I

What is:

G: Goals

R: Roles

P: Processes

I: Interpersonal 

Facilitation Tips

100

Number of seconds to wait after a question is asked.

What is 7?

200

Do this when using Bullet Points to make it easer to read.

What is alternate colors?

300

Three wall charts that can be prepared prior to an in person meeting. 

What are:

_{Ground Rules}

_{Parking lot}

_WWW

_Plus/Delta

_{Purpose Statement}

_{Agenda Cloud}

400

Three housekeeping items mentioned at the beginning of the meeting. 

What are:

_Breaks

_Lunch

_Agenda

_{Location of restrooms}

_{WIFI Password}

500

Hit these two buttons while in a Power Point to black out the Slide Show. 

What is Control B?