Leadership
What day will management be reviewing client case loads
Friday
Who has biased fairness perceptions
Everyone
Who will be in charge of updating Enhanced clients care plans
The RPN's
Combiflan, Nurofen and Advil are all brand names for what
Ibuprofen
What is one of the 3 examples we provided about taking initiative
1.Identify a workflow inefficiency & suggest improvements.
2.Volunteer to lead projects.
3.Advocate for patient needs or team resources.
What 2 things should you avoid doing to prevent escalating tensions during conflict
Threats and provocative moves
Name 1 of the 6 c's and explain it
Clarity, conciseness, completeness, correctness, courtesy, and credibility
What organ produces Insulin
Pancreas
Name and explain 1 leadership style
Transformational-To Inspire
Transactional-To Reward
Servant-To Serve
Democratic-To be Equal & Fair
Autocratic -To have Direction
Why should we look beneath the surface during times of conflict
To see if there is deeper issues
What 3 categories should your report be split into.
Enhanced client, ALS clients and non ALS clients
What type of blood cells fight infections and diseases?
White blood cells
What are the 4 steps of decision making
1. Assess the situation
2. Analyze options
3. Act confidently
4. Evaluate and Reflect
What is the first step when a DSW comes up to you with a conflict
Acknowledge the DSW’s frustration and effort.
“Thank you for bringing this to my attention. I can see you’re trying to provide the best care for the client.”
What does SBAR stand for and give me an example of an SBAR
Situation, Background, Assessment, Recommendations
What are two reasons someone’s breathing might be abnormal
Foreign object in the airway. Congestion/Infection. Asthma or other respiratory illness. Anxiety or fear. Injury to the airway.
What are the 5 leadership styles
Transformational-To Inspire
Transactional-To Reward
Servant-To Serve
Democratic-To be Equal & Fair
Autocratic -To have Direction
Who should you be emailing to inform of conflict, client changes, positive or negative staff performance
Marie-Claire, Anisha, Veronique and Veronica
What are the 6 c's of communication
Clarity, conciseness, completeness, correctness, courtesy, and credibility
What are the 5 main components of vital signs
temperature, heart rate, respiratory rate, blood pressure, and oxygen saturation