RPR All Managers Meeting 10.05

October Events

100

The Department(s) hosting Thursday Fun Day for the month of October.

What is Tuk Tuk Market & Jake's?

200

Date of the PINKTOBER Event.

What is October 12th?

300

Complex Representative for the Hispanic & Latin Heritage Month - Virtual Conversation Event

Hector Rodriguez

400

Team Member Engagement events in October.

What is Halloween Photo Contest and Pumpkin Decorating Contest?

500

Date(s) that Benefits is on-site.

What is October 5th and October 31st?

Rooms Division TMT

100

Amount authorized for incidentals per day upon check-in.

What is $200 per room / day?

200

Overbooking up to 30 min prior for all Universal Orlando Restaurants.

What is Premier Dining Reservations?

300

Restocking system that plays a big role in the success and the effectiveness of the hotels operation. They are responsible for bringing all GRA & Supply carts down and restocking them every night.

What is HoStar?

400

# of times and touch points conducted during a LOS Guest's stay.

What is 3 communication Points: Pre-Arrival, Mid-Stay, Pre-Departure?

500

Six Steps in the Sequence of Service

What is...

1. Spray Chemical

2. Make Beds

3. Clean bathroom

4. Coffee & Closet

5. Dust Room

6. Vacuum & Sticky Roll

Safety Matters

100

This program empowers Team Members to recognize each other for acts of safety in the workplace by providing instantaneous and specific recognition that tie to tangible rewards.

What is Safety Matters program?

200

Date of the next Safety Committee Meeting.

What is Friday, October 27th?

300

Critical Items identified during an OSHA Inspection.

What is...

- Blocked Electrical Panels

- Improperly or Not Labeling Chemicals

- Blocked or Expired Fire Extinguishers

400

Two ways to earn a Safety Matters recognition card.

What is...

• A member of the Safety Committee will recognize a team member for a specific contribution to safety that they witnessed. 
• Departments that score 100% during an internal Adopt-A-Hallway Observation walkthrough will earn one “Safety Matters” card per team member in the department. 

500

Purpose of an EcoSure Inspection.

EcoSure inspection focuses on key public health and food safety best practices, disinfection and cleaning protocols, and training to help organizations demonstrate a commitment to a higher level of cleanliness.

HHN Trivia

100

Pizza Now! Offerings

What is (1) 13" Pizza & (2) Medium fountain beverages?

200

HHN Exclusive Hotel Entrance Location

What is between Sound Stage 18 behind Hollywood Rip Ride Rockit?

300

Number of nights that HHN is hosted.

What is 48 nights?

400

Social Media sensation during HHN30

What is Lil Boo?

500

Names of all HHN haunted houses this year.

What is...

1. The Exorcist

2. Bloodmoon Dark Offerings

3. Dueling Dragons

4. Darkest Deal

5. Dr. Oddfellow's

6. Yeti Campground Kills

7. Unmasked

8. The Last of Us

9. Chucky

10. Stranger Things

Royal Miscellaneous

100

Event at RPR on Friday at 6pm.

What is Jake's Beer Festival?

200

Mark's height in centimeters

What is 193 cm?

300

Larry's go-to pizza spot!

Anthony's Coal Fired Pizza

400

Name 3 of September's Top 5 Medallia scores.

What is...

1. Club Concierge Friendliness

2. Star Service Friendliness

3. Orchid Atmosphere

4. Recreation Friendliness

5. Lobby Concierge Friendliness

500

Number and name(s) of properties Steven Smith has worked at

What is 6 properties: PBH, HRH, LATL, LKWD, LRPR, LSFR?