1
I was not sold, but I will still be in the quoting system for how long?
What is 14 months after the last update?
True or False: According to KMS you should verify if the customer is a homeowner
what is false?
An example of an natural next steps close
What is- answers will vary
The customer says," why is the rate you are telling me different than what I saw on my bundle quote?"
What is Rate customer sees includes Multi-Policy Discount. Internally, we will not see rate with discount.
This is the name of the car giveaway that has helped 833 families
What is Keys to Progress?
This is the number of days that need to have passed to read FCRA on a RQ
What is 60?
I still ask this in case I need to overcome an objection later on a RQ
What is a preliminary question?
If I am becoming my parents, I am suffering from this affliction
What is Parentamorphsis?
Before opening the quote and after verifying the customer I ask this
What is " Are you looking at the quote right now?"
True or false: You do not need to use the coverage presentation and educate on a RQ
What is false?
On this day Progressive insurance was born
What is March 10, 1937?
This is what you say before you hit save and return later in the final details page in the quoting system
What is "At this point we are going to verify your driving history. If any additional accidents, claims, or violations appear, it may result in a rate change.”?
Daily Double:
This is how you offer a quote for Progressive home and property products on a RQ
What is answer varies
The correct way to deliver the rate
What is Disclose rate all inclusively, i.e., initial payment, monthly installment amounts, fees, & total premium?
CEO Tricia Griffith has a special skill that will help her carry large items
What is a certified forklift driver?
These are the items that you need to verify when you verify POP on a RQ
What is current, length and BI?
Progressive's art collection contains this many pieces
What is over 10000
This what you ask, if your customer doesn't have any questions, wants to purchase their RQ and you have just verified your customer
What is "Has anything changed since you were last in the quote?"
I need to gather these because the NI or SNI is not making the payment today
What is I need to ask the following from the 3rd party directly: I'll need to gather some information from you for security purposes: Name (as it appears on account) Relationship to named insured, Phone number, Mailing address?
An example of a choice close when you ask for the sale
What is- answer will vary
This are Progressives core values
What is Integrity, Profit, Golden Rule, Objectives and Excellence?
A process statement unique to a RQ
Answer varies What is "I am going to open the quote, verify some information, collect some additional info like DL and VIN numbers, run MVR, collect your payment and welcome you to Progressive."
These are what you ask your customer to verify before opening a RQ quote.
What is Full name, DOB, and last 4 SNN and/or address?
This is an example if a Ben Duffy that is specific to a RQ
What is answers vary
To ensure an accurate premium I need to verify all of these on a RQ
What are