PCBH Model
What does PCBH stand for?
Primary Care Behavioral Health
Name our new BH staff members
Lisa and Mandy
“What therapy do you guys have?”
“We have BH counselors that work side-by-side our Primary Care physicians”
Who is responsible for scheduling BH appointments for established patients?
Front Desk
Front Desk: RRCC Established BH patient wants to schedule with their BH provider
Schedule the patient with their established BH provider
True or false: One of the central goals of the PCBH model is to improve access to care
True
Lisa
“So who manages my meds?”
“Both your PCP and BH specialist will help manage medications”
Who is responsible for entering the PHQ/GAD patient responses?
MAs
Referrals team: BH Provider would like to refer patient to a specialty clinic
Begin referral process to external clinic
True or false: BH and PCP providers do not work together under the PCBH model
False
Who of the new BH staff will be based in Watertown?
Mandy
“Why do I have to see both providers?”
“Both providers bring unique insights and create a more comprehensive care plan”
Who is responsible for conducting BH appointments?
BH Providers
Front Desk: RRCC established patient wants to START BH services?
Schedule the patient with their PCP first to start the referral process
True or false: Primary care behavioral health and traditional behavioral health referral are competing models?
False, they are a contiuum of care that may vary for each patient
Who of the new BH staff is focused on primary behavioral health care?
Mandy
“What’s the difference between you guys and a specialty behavioral health clinic?”
“We offer shorter visits that allow your mental and physical wellness to be coordinated simultaneously!”
Who is responsible for scheduling "warm hand-offs"?
Front Desk
MA: Patient has a PCP apt and BH apt scheduled next two eachother
Assist with warm hand-off between the two providers
What is the model name for referring a BH patient to more traditional therapy services?
Specialty Outpatient Behavioral Health
Who of the new BH staff will be assisting with BHI management and care coordination?
Lisa
"Why am I being referred to a different speciality care behavioral health clinic?"
"The provider recommended their services for more in depth care, longer therapy sessions, and to better fit your specific needs"
Who deals with medication management?
Both PCP and BH provider
Medical Provider: Would like to refer patient to RRCC BH services
Contact Front Desk to schedule the patient with BH Provider