RSA General Knowledge
What are the names of the 5 players within the credit card Flow?
Cardholder
Merchant
Acquirer
Card Organization
Issuer/Bank/FI
I help with all your Legal Changes for the merchants
Client 360/BOS
What is the name of the tool that the agent must use to update the merchant's DDA/ABA
BOS/Client 360 Studio
List a mandatory action required before sending an OTC
Check if the Telephone number was changed within the last 14 days
Validate the merchant Telephone number or email address
Receive a verbal consensus from the merchant before sending the code
My Penalty for failing to address Tax Miss Match after the 2nd notice.
BUW<< 24%
Before me comes the great One<< Together we take Inbound and Outbound Calls
Genesys Satellite
Name one place in Smart Guide where the RSA tools are located?
Support Links
Helpful Links
Commerce Control Center
What is the timeframe to update the Tax Miss match in Business Track/Commerce Control Center? (1st B Notice)
2 Full Business Days
True or False:
Basic Authentication must be attempted before providing any information that pertains to a Fiserv Product, Supported Product or Information within a supported product.
True
I am similar to loan, should not be considered a loan. I help merchants with purchasing receivables/Stocks for their business with a percentage being removed from my daily batches until the balance is cleared.
Clover Capital
I am your main tool to render supports to your Merchants regarding Fees, Batches, Transactions, Full card details Account History info
Client 360 Studio
Where can I locate the Communication ID to assist with a Tax ID miss match ?
Commerce Control Center
1st B Notice Letter
What is the spiel required for the merchant for any Legal or None Legal changes ?
Please advise any 3rd parties of the change such Amex Discover, Leasing or any Clover 3rd parties of the change. :-)
True or False:
Both the first and last name of the caller is required and must be included in the notation.
True
F
ACH Funding Hold lifted in Merchant Manager
List one None-Negotiables that can result in a 25% Mark down.
Failing to Authenticate the merchant
Failing to state the Call Disclosure/Compliance spiel
Failing to track Complaints identified
Failing to check if OTC was changed within the last 14 days
Professionalism
I sync with the Clover Dashboard Tool to protect your identity :-)
Win-OTP
Help me to remove this merchant funding Hold. ACH Reject RO2 issue was resolved and the merchant DDA was updated on file
Merchant Manager
What type of Authentication is required for Adding EBT Entitlements. The call type must be warm connected over to Cross Sales (Micro and None Micro)
Basic and Top Level Authentication
How can the merchant clear their MBM Balance?
>The merchant can set up a payment plan with the Collections Department. Warm Transfer to the Collections Department.
What is the name of the Fiserv RSA Website that is required on all calls?
Without me there is no alternative notes. Mandatory Client request.
Knowledge Bank Tool
Which tool can we change the merchant Primary/Secondary Network?
Merchant Manager/TRN Processing Tab
List two secondary items to complete Basic Authentication:
Legal Contact Name
DBA Phone Number
Bill To Address/Phone number
Legal Business Name/Corporate Name
PTS Reject 12
Invalid Transaction Amount