PRODUCTS & SERVICES
I am a free service that assist Georgia Power's customers in setting up cable, internet & natural gas. I also give coupons/ Savers program.
What is AllConnect?
This Georgia Power service is unavailable for our PrePay customers
What is Paperless Billing?
I lead GPC's Customer Care Center as it's Director
Who is Travis Bell?
Depending on the weather I either go up or down
What is Seasonal/Residential Rate?
To use Digital Wallet payment options, the customer must first log into their account on this website
I am helpful to customers who are wanting to know what their energy usage looks like and can assist with breaking down daily or hourly habits.
What is My Power Usage Tool (MPU)?
I am the minimum needed to get a full payout for Allconnect & Vivint Home Services
What are 50 transfers?
I started with GPC in May 1987. Started in S&S in 1990 and now I'm the Senior Training Instructor and train Consultants on Service Cloud utilization
Who is Emerson Cunningham?
GPC could remove me from your account if you exceed my total by 50% or more and you would be responsible for any adjustments
What is FlatBill?
There is a maximum amount of 10 Digital Wallet payments per account per 30 days. This type of payment is not included in the 10-transaction limit
BillMatrix payments
When I make a sound, you shouldn't look up especially if you are up to no good, but you will.
What is Vivint Smart Deter?
The number of medical holds that can be used by a customer within a 12-month period
Two (2)
I am a native of Georgia and hold the role of Vice President of GPC Customer Services since 2017.
Who is Kevin Kastner?
I am a daily rate, however with me you know exactly how much is being deducted each day
What is Pay-by-Day?
After logging in, customers will see the following options under Select Payment Method
What are Amazon Pay, Apple Pay, Google Pay, PayPal, and Venmo?
We do not sub-contract our work. Every person you come in contact with is apart or us.
What is Vivint?
The maximum deposit amount to be charged at one time unless the customer has: Had a previous charge-off Filed bankruptcy
$150.00
I started as a Sales Consultant in 2008, worked as a Training Developer and recently became an Organization and Communications Analyst for GPC
Who is Tabitha Stephens?
I don't demand much but I would still ask for you to shift your usage.
What is Night's & Weekends?
The maximum payment limit amount for digital wallet payments
$1,000 per transaction
I will come in handy if there is smoke in the air as well as when you are unaware of a gas in the air.
What is Vivint's Smoke and Carbon Monoxide Detector?
My purpose is to reduce large fluctuations in your bill due to seasonal peaks by spreading the total yearly electric cost over 12 equal monthly payments
What is Budget Billing?
I began my career with GPC in 2001 and became a Supervisor in 2016. I currently serve as the President of the Work & Family Life ERG
Who is George Crews?
This component of Smart Usage has the highest impact on the bill
What is Demand Charge?
Returned Paymentus/Digital Wallet payments are processed through this department
What is Active Collections department?