BSA
Information that's is required by BSA to be collected on a “customer” before opening an account (establishing membership)
What is name, address, date of birth, and Identification Number (SSN for a US person)
The Customer Identification Program (CIP) is required in order to comply with what regulation
What is the Bank Secrecy Act (BSA) regulations.
What are some behavioral clues?
Body language conveys nervousness, not familiar with transaction being requested, avoids eye contact, being coached, transaction just below CTR, changes request after learning more about accounts.
During Business Hours the maximum cash-level amount for a cash box at a workstation with an adjacent TCR
What is $2,750, including the robbery fund, coin (e.g., loose, rolled) and unfit currency
Number of team members required to enter the branch before opening and after business hours
What is two team members, one must be an authorized user for the alarm system at that branch, and the second can be any other Navy Federal team member.
Types of illegal activity the Bank Secrecy Act is intended to disrupt and prevent
What is Money laundering and (since the USA Patriot Act) terrorist financing schemes.
Examples of acceptable ID for CIP purposes
Unexpired U.S. Driver’s License, Unexpired State Issued ID Card, Unexpired Government Issued Passport or Passport Card, Permanent Resident Alien Card, Native American Tribal Identification Card, Military ID (for Branch Only)
What are some Transactional Clues?
Monetary transactions that are large or unusual (over $10k, individual is adamant that cash is required rather than cashier’s check or wire transfer, multiple unusual withdrawals over a short period of time).
Unusual or non-typical transactions
-New member (about 90 days or less) with unusual withdrawals or deposits greater than $1000, member requests cash advance on a non-NFCU card
-Source of funds for account funding a transfer via Mobile App or check deposit
-Credit and Debit Cards: presents more than one credit card for a cash advance, multiple cash advances on same card, multiple cash advances in a short period of time
-Real Estate/Escrow Wire Transfers
After Business Hours the maximum cash-level amount for a cash box at a workstation with an adjacent TCR
What is $250
The appropriate actions for the second team member to take if all-clear signal is missing after a reasonable amount of time
Call the branch private phone line, if team member answers, ask the current all-clear security question. If team member answers correctly, remind them to set all-clear signal. If team member answers incorrectly, they may be in danger – immediately call local police. If team member does not answer, immediately call local police, followed by Security Force Pensacola, followed by the Regional Manager.
Dollar amount for a cash transaction would cause you to submit a CTR.
More than $10,000 ($10,000.01 or more)
Examples of acceptable Proof of Address Documents
Voter’s Registration, Paystub within Past 2 Months, Vehicle Registration, Insurance Documents, Bank Statement, Local/State/Federal Tax Documents, Utility Bill, W2 from Most Recent Tax Year
What are some Identification Clues?
Member unable to answer basic questions about relationship with Navy Federal, ID appears altered (use fraud fighter pen), physical description on ID does not match photo or physical appearance of person, age mismatch (e.g., 25 year old Admiral)
During Business Hours the maximum cash-level amount for a cash box at a workstation with a non-adjacent TCR
What is $10,200, including coin (e.g., loose, rolled) and unfit currency.
Bill mix for buying bait
what is 70 20s- $1400, 70 10s-$700, 60 5s-$300, 100 1s-$100
When submitting a SAR, its a good idea to leave a member level note in USD?
SARs are confidential, so no note should be placed in USD.
All teller and platform transactions require inspection of the ID with two things
Fraud Fighter pen to verify the security features documented in the ID Checking Guide.
If the member has been advised that red flags indicating a wire scam are present but wishes to proceed
What is are all team members aware that the member must complete and sign the Wire Transfer Request and Attestation Form (NFCU 753B)
During Business Hours the maximum cash-level amount for a cash box at a workstation without a TCR
What is $13,200, including coin (e.g., loose, rolled) and unfit currency
Title of Alex Daman
Chief Security Officer
This coupon is used if you suspect that the account holder is being taken advantage of as due to their age or mental/physical capacity.
What is Elder Abuse & At-Risk Persons Coupon
Members presenting two unexpired IDs cannot present
Members can not present two of the same unexpired IDs, (e.g., driver's license or state ID from different or same state; US or foreign passports).
If a check seems to have doubt of collectability
What is place on a 5 day hold and send to suspicious deposits
During Business Hours the maximum cash-level amount for a cash box at a workstation that is an open MSR.
What is $250
Instruction 2072
Bomb Threat