Methodology
What does SME mean?
Subject Matter Expert
What does SIPOC mean?
Supplier, Input, Process, Output and Customers
What is the name of Kris' guinea pig?
Gregorio (Greg)
Whas is the main purpose of the work instructions?
To detail a process, step by step
What does RSO stand for?
Regional Synergy Office
What is the purpose of a reference model?
To identify and assess tasks and validate if they are transferable or not.
What does RACI mean?
Responsible, Accountable, Customer and Informed
Where was Fernando born? (State)
Aguascalientes
Who should approve the work instruction?
Subject Matter Expert and Supervisor/Manager
Who is RSO's owner? (two names)
Masahiko Minami
What are the two metrics RSO measures on the outputs?
What does CTQ mean?
Critical to Quality
How many siblings does Marli have?
Where should you document a version change on the work instruction? And, what should you do with the obsolete version of the WI?
In part 7 'Version Changes' and save the obsolete WI on the folder 'Archive'
Where are KNA Headquarters located? (city and state)
Murfreesboro, Tennessee
What are the 5 stages of the methodology for migration?
Migration, continuous improvement, performance and reporting, stabilization and pre-migration
What is the purpose of the RACI?
Note the roles of each function in the process
What's the name of Jozzie's daughter?
Loretta
What information should you add in the 'scope' section of the WI?
The site of KNA to which the process aplies and the location of such
Name 6 sites of KNA
Talladega, Upper Sandusky, Madison, Manchester, Ohio, Prattville, ILC
What is the order of the 5 stages of methodology for migration?
Pre-migration, migration, stabilization, performance and reporting and continous improvement
What is the "suggested" way to complete a SIPOC?
Customers, Outputs, CTQ, Process, Input and Suppliers
What is the name of Chris' youngest daughter?
Sloan
Name (in order) the first five sections of a WI
1. Approval 2. Glossary 3. Output 5. Contact List and 6. Detailed Standard Process Step Description
Finance, Design, Quality, Production Engineering, Supply Chain Management, Manufacturing, Human Resources, Legal and Compliance, Purchasing, IT