CASE NOTES
WHAT IS THE METHOD USED FOR CASE NOTES
STAR METHOD
HOW LONG DOES JC WORK WITH PARTICIPANTS?
FOR THE SUMMER
WHERE CAN YOU FIND THE SCHOOL THE PARTICIPANT ATTENDS?
IN THE CASE RECORD
WHATS THE PURPOSE OF OUTLOOK?
TO DOCUMENT HOW YOU USE YOUR TIME OVER THE COARSE OF THE DAY
NAME A RESOURCE YOU CAN PROVIDE FOR A PARTICIPANT WHO HAS FOOD INSECURITIES?
CLEVELAND FOOD BANK
WHAT GOES IN THE ACTION BOX OF A CASE NOTE?
WHAT HAPPENED/ DETAILED DESCRIPTION OF INTERACTION
HOW LONG DOES RSS WORK WITH THE PARTICIPANTS?
FOR A YEAR/THE SCHOOL YEAR/AUGUST TO MAY OF NEXT YEAR
HOW DO YOU COMMUNICATE WITH OTHERS THRU SALESFORCE
CHATTER
DO YOU PUT YOUR LUNCH AND BREAKS ON YOUR CALENDER?
YES
A PARTICIPANT CAN NOT GET ON THE BUS, THEY HAVE NO MONEY OR BUS TICKETS, WHAT CAN YOU GIVE TO THEM?
BUS TICKETS
WERE DO YOU FIND A CASE NOTE YOU PREVIOUSLY ENTERED?
CASE RECORD AND PROGRESS NOTES
NAME ONE THING A RSS DOES?
PROVIDE MENTORSHIP, CONNECT YOUTH TO COMMUNITY RESOURCES,SUPPORT YOUTH AND FAMILIES, ASSIST WITH GOAL SETTING AND ACHIEVEMENT
UNDER WHAT CAN YOU FIND THE PARTICIPANT ORIENTATION INFORMATION?
CASE RECORD
HOW OFTEN SHOULD YOU UPDATE YOUR CALENDAR?
DAILY/THRUOUT THE DAY
A PARTICIPANT HAS A INFANT CHILD AND NEEDS CHILD CARE. NAME A RESOURCE YOU WOULD PROVIDE TO THEM?
PROVIDE SOME TYPE OF CHILD CARE RESOURCE; CEOGC
WHEN CREATING A SUPPORT SERVICE CASE NOTE, WHAT SHOULD YOU CHOOSE FOR THE SUBJECT BOX?
SUPPORT SERVICE
NAME ONE CORE RSS?
JAZMINE,LESLIE,INDIA,MARIA
NAME A FUNDING SOURCE?
TANF, DOH, CJP, CLE ARPA
NAME A TYPE OF CALENDAR BLOCK
MEETING/LUNCH/OUT OF OFFICE/ WORKSITE VISIT
NAME A RESOURCE FOR INFANT CARE?
MOM'S FIRST, DOOLA, HELP ME GROW
WHO ENTERS THE CASE NOTE WHEN IT COMES TO TRANSPORTATION BARRIERS
RSS AND JC
HOW MANY FORMS COME WITH SUPPORTIVE SERVICE REQUEST.
2
WERE DO YOU FIND RESOURCES IN SALESFORCE?
RESOURCE LIBRARY
YOUR OUTLOOK CALENDAR SHOUD REFLECT YOUR TIME ENTERED IN PAYLOCITY?
YES/TRUE
WHAT IS THE PHONE NUMBER TO THE CALL CENTER
(216)-776-3900