E360
Internet
Video
Phone/XM
General
100

It shows the last five document recently opened

What is Knowledge Base?

100

The first modem that supports wifi6.

What is XB7?

100

Provides free streaming contents to customers such as Peacock  as long as they are subscribed to Xfinity Internet.

What is Xfinity Flex?

100

The technical term for a phone jack.

What is RJ-11?

100

It is what CSG Stands for.

What is Cable Service Group?

200

Shows all the history of all interactions that happened on the customers account.

What is Customers Timeline?

200

An ITG that troubleshoots configuration on the customers modem.

What is Xfinity Wireless Gateway Settings ITG?

200

Gives customers a one-of-a-kind interactive TV experience with advanced search, personalized recommendations and instant access to the latest shows and movies any time on any screen

What is Xfinity X1?

200

An optional warranty that covers accidental damage, hardware issue and loss of phones for Xfinity mobile customers.

What is XMPP(Xfinity Mobile Protection Plan)?

200

This is the icon in ACSR that shows details of PPV orders.

What is the Reel/Film Icon?

300

Blue Must Do.

What is Actions?

300

An identifier on the modem that determines the speed of the internet based on customer's subscription.

What is Bootfile?

300

An X1 voice remote that are only compatible with Xfinity Flex.

What is XR16?

300

An Xfinity Mobile Unlimited plan that reduces speed after consuming 30 gigs of data.

What is Unlimited Plus?

300

Aside for Actions, this another form of an ITG that provide sale related or added value features that agents can discuss with customers.

What is Recommendations?

400

Provides information of bolt on services or OTT.

What is Manage Additional Services?

400

A wireless protocol also known as Wifi6.

What is 802.11AX?

400

This is what the S stands for for S-Video.

What is Separate?

400

A process of getting customers verbal consent when transferring their telephone number to another provider.

What is Third Party Verification?
400

This allows for the repair process to complete and/or self-heal capabilities to occur

What is SOAK?

500

A document ID that gives the guild of authenticating a caller.

What is POL10969 (Caller Authentication Policy)?

500

A foreign signal that interfere with native signal which can cause intermittent, slow connection and video quality issue.

What is Ingress?

500

The The only X1 box that does not support the Xfinity Voice Remote.

What is RNG150?

500

A Type of modem that is capable of VOIP or phone service.

What is an EMTA (Embedded Multimedia Terminal Adapter)?

500

Five different packages for Xfinity TV.

What is Limited Basic, Choice Select, Choice, Popular and Ultimate TV?

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