RU #1
We are cleaning up over 100,000 of these that were deemed outdated to focus on more relevant information.
What are account notes?
Certain products with this type of specialty decoration will now convert all clip art to grayscale to avoid instances of customers checking out with ink colors to help set expectations.
What is Laser Engraving?
The only mammal with four knees.
What is an Elephant?
A possible replacement program for Five9.
What is Dialpad?
A Pre-Chat form has been added to livechat to help reduce the amount of chats in this area.
What is Satisfaction Escalations?
The number represented by the letter "L" in roman numerals.
What is 50?
Wrap time after calls has been extended to this new number of seconds.
What is 45 seconds?
The situation when you should reach out for an Escalation Livechat.
What is when you have an escalated customer who is requesting to speak with a manager but you are unable to reach anyone on the SA Leads Five9 transfer group?
In the Bible, this chemical element is referred to as brimstone.
What is Sulfur?
True or False: SCS has mentioned that oversized embroidery requests will remain paused until further notice.
True
There is no need to memorize specialty turn times because you can check the timeline here before confirming with the customer.
What is the superquoter?
The continent that is home to the Tasmanian Devil.
What is Australia?
True or False: When logging a problem, never add an error to a problem logged by LA. Always choose "New Problem" instead so it can be classified correctly.
True
Customer Care Optimization refers to the larger group of these three teams.
What is Fundraising, Satisfaction and Art & Design?
The famous philosopher that came up with the "Allegory of the Cave.
Who is Plato?