I've changed, not a Player anymore.
If I a guest asks about the Responsible Gaming program, what would you highlight?
It is a program where guests will be:
- Suppressed of Royal Caribbean International and Celebrity Cruises marketing
- Self-excluded from the casino for 1 year or a lifetime (dependent upon request).
In booking a downgrade, how should the Rt Ct and Ber Ct be booked?
The Rate Cat and Berth cat should always match the downgraded category.
If you feel like the guest sounded so addicted in playing the casino over the call, we can initiate, complete, or submit a self-exclusion request on behalf of a guest. Is that a fact?
No, we cannot initiate, complete, or submit a self-exclusion request on behalf of a guest.
Assuming that they're coming from the same campaign, is this combinable? If so, what is the stateroom cat to be booked? GOBO Oceanview and GOBO Interior.
Yes, combinable. Stateroom category is Full Comp Interior
Daniel has a complimentary offer for an interior stateroom and wants an accessible stateroom due to mobility needs, but when you checked, there's nothing left anymore. What to do?
First, check if accessible staterooms are available in other occupancies within the original Ocean View category. If available, book the reservation at the complimentary casino rate and contact Resolutions or TL to request an occupancy override.
If there's nothing left in that higher occupancy, provide one category upgrade.
Aside from "Redeem" menu, which side bar option in Casino Hub should you click to locate the Partnership Offers?
Players