SERVICES
What is the name of our reward program and how do members manage it?
(Classpoints and its managed through the App)
What is our current class cancellation policy?
(12 hour window, subject to $20 no show fee or $15 late cancel fee)
What term is used in a member's profile to start the waiver process vs to check if a waiver has already been saved?
(Choose from available presentations vs Upload Files)
What is the objective when sending a Day 1 Missed Sales text?
(Sell them a membership!!)
Where do you go to find out the size of an item a member purchased 2 months ago?
(member profile > billing tab > invoices > scroll to find item& size )
Name the different class types we currently have on the schedule:
(Signature OG 45, Rumble strong 30 & 45, Versus 5v5 & 6v6, Straight Up Boxing 30 & 45, Fundamentals 45)
How many “No’s” should you aim for before giving up on selling a membership?
(3!!!)
How many new memberships would we need to hit our current membership goal for August if we end with a total of 18 cancellations?
(28)
What is the NUMBER 1 objective of making a New Lead Day 1 phone call?
(trick question, 2 answers. GYYM NOTES & Get them BOOKED)
Name the 4 types of communication that can be logged / accessed via WORK IT
(phone calls, email, SMS, and person to person)
Explain what rumble is to someone who has never heard of us in 1 min or less.
Must hit at least 3 Key words (boxing inspired, no experience necessary, 45 min classes, led by trainer, specialty music and dark lights, strength training, group environment)
What are the terms of our freeze policy?
(up to 90 days in a calendar year, does not have to be consecutive. Cost $15 a month after 90 days complimentary. )
What does attrition mean?
(means the amount of people canceling or members lost - goal under 7%)
When is a phone call REQUIRED during a prospect's tasks?
(DAY before first class for confirmation, Day 1 contact)
How can you tell if a member was self booked or manually booked by staff when looking at PIQ?
(BLACK TEXT for staff book, RED TEXT for self book)
What are 2 additional services that we offer members outside of our main classes?
(private training, private classes)
What are 3 policies for attending class that members should be aware of?
(Socks are mandatory, no using the back emergency door, on enter in between rounds or during warm up)
What is the difference between a prospect and a lead?
( a lead has never taken a class, a prospect has officially taken class and considered a qualified lead)
Name 1 prospect tasks that you are responsible that is not automatically generated by club ready?
24 hours out CONFIRMATION CALL
How does the system recognize a duplicate account, and how do you merge them in club ready?
(must have same phone number)(member profile > General tab > merge users)
Describe the FULL format for our new RUMBLE STRONG 45 min class.
(6 rounds in total.
3 minute warm up, R1 FULL 6min, R2 UPPER 6min, R3 LOWER 6min, R4 GLUTE SCULPT 6min, R5 CORE 6min, R6 HIIT 3 min)
Explain the 3 contract requirements when processing a new member agreement.
(reoccurring autopayment for every 30 days, authorizing card on file for funds, 30 day cancelation policy)
If 16 people are signed up for an intro class, and only 12 show, how many need to purchase a membership in order for us to hit our current CONVERSION goal? ROUND UP
(5 in total)
Explain our lead Flow Chart, starting at a new prospect >> becoming a member? BE as DETAILED as possible
(new lead enters system > call to book & gym notes > text over waiver & 6 punch tutorial > call 24hrs out to confirm > Send DAY OF text > convert with new member agreement)
What steps would you follow to apply a HERO discount to a qualifying person after signing them up for a membership?
(go into member profile > billing tab > agreements > Evergreen edit > save >. THEN manually edit upcoming invoices under billing tab