QLS Letter Code Functions
To get back to the demographics (home) screen, use this letter code
What is D?
SS
What is Serum Separator (SST)?
CF
What is East BU?
For P1s, this is the minimum hold time
What is 4 minutes?
The name of the knowledge center where most of Outbound's processes/procedures are located
What is Q-Know?
To get to the billing inquiry screen (to get a patient's address, for example), enter this letter code
What is B?
What is Frozen Urine?
WX
What is Great Midwest BU?
True or False: When leaving an unsecured voicemail message, you must leave callback number, patient information, and accession number
What is False?
(We do not leave patient information on an unsecured voicemail)
EMPower is available for QD employees who need/want to accomplish this
What is Training and Development?
This code lets you see the test result's fax history
What is E?
KL
What is a refrigerated Lavender Top?
MR
What is Southeast BU?
After three Non Valid Attempts, we transmit results, close, and do this
What is submit a Problem Track ticket?
You want some time off? This is the page where you would go to submit a request
What is the Employee Self Service page?
What is Y?
CB
What is Cary Blair (preserved stool)?
OD
What is Southwest BU?
This is the number of times a client is required to be called on a STAT after the first attempt is Non Valid
What is none (only one attempt is required)?
In addition to the 6 paid holidays, QD employees are granted this option
What is "MY Day" (Diversity Day)?
To determine the specimen and container received by QD, use this letter code
What is Z?
What is eSwab?
ZD
What is West BU?
These instructions are more important than whatever the Client Specific Message indicates
What is...NOTHING?
You will earn 100 points for each of Quest Diagnostics' "5 C's" named -- that's potentially 500 big ones if you get them all
What is:
Customer First
Care
Collaboration
Continuous Improvement
Curiosity