Show:
MANAGEMENT
SALES
MARKETING
FIXED OPERATIONS
CONTRACTING
100
What manager is responsible for the success of the RV Warranty Forever® program in each dealership?
Every manager is responsible for the success of the program.
100
What are the two customer concerns that a salesperson should address with the customer during the RV Warranty Forever® "Meet and Greet"?
1. What is the COST? 2. What is the CATCH?
100
Where is the recommended place to put the RV Warranty Forever® Customer video on the dealer's website?
On the dealership's website homepage
100
What is the intent of the RV Warranty Forever® program?
To create the ultimate "Why buy here"
100
What two documents must be signed by the customer for the RV Warranty Forever® program?
1. RV Warranty Forever® contract 2. Acknowledgement of Service Requirements
200
What are the two main reasons why RV Warranty Forever® may not be a huge success in every dealership?
1. If the program isn't advertised 2. If the program isn't talked about early and often by the sales staff with their prospective customers.
200
What is the most valuable tool that a salesperson can use to show a customer the value of the RV Warranty Forever® program?
The RV Warranty Forever® Sales Card
200
What should be done to an RV's pictures to increase the success of unit sales with RV Warranty Forever®?
The pictures should be water-marked or overlaid with an RV Warranty Forever® logo.
200
What tool should be used to document that a customer declined a required maintenance item for RV Warranty Forever®?
The red RV Warranty Forever® Services Declined stamp.
200
What document must be signed by the customer if the vehicle they are purchasing does not qualify for RV Warranty Forever®?
Excluded Unit form
300
What tool should be used during desking, to create additional value and improve front-end gross on units that come with RV Warranty Forever®?
The "RV Warranty Forever® included with this purchase" stamp.
300
What should be done while introducing the customer to the service department during physical delivery of an RV Warranty Forever® unit?
Set the customer's first annual maintenance appointment
300
What two items should be included in all outgoing emails to prospective RV customers?
1. An RV Warranty Forever® logo in the signature 2. A link to the RV Warranty Forever® customer video
300
What service segment or number should increase if a dealer is successful with RV Warranty Forever®?
Customer Pay R.O.'s
300
When can a customer do the annual maintenance that is required for RV Warranty Forever®?
Anytime between the purchase date and the 1st anniversary of the purchase.
400
What "best practice" should be used by each manager when doing a Sales T.O. with a customer?
"Stop the Shopper" using the RV Warranty Forever® Sales Card
400
When the salesperson goes to the desk for the first pencil or set of numbers, what should the customer be doing?
They should be watching the RV Warranty Forever® Customer Video.
400
What sales piece is like a paper version of the RV Warranty Forever® customer video?
The RV Warranty Forever® Customer Booklet
400
Name the four items that a customer must have maintained annually on a RV Warranty Forever® Travel Trailer?
1. Inspect Roof and seal where necessary 2. Axle and Hub lube 3. Furnace inspection and cleaning 4. Hot Water Heater flushed and cleaned
400

What is the last date that a customer can turn in documentation of annual maintenance if they took delivery of their RV on 6-1-24?

7-1-25 The maintenance coupon and receipts must be sent in no later than one month after the 1st anniversary of the unit purchase.

500
What question should your sales people be asking the customers during the walk-through phase of the sale?
What is the $ Value of RV Warranty Forever® that is included with each unit purchased?
500
What should the salesperson be pointing out during a walk-through of an RV Warranty Forever® unit?
They should point out some of the visible components that are covered by RV Warranty Forever®.
500
What is the name of the website that will show the following information? 1. FAQ's 2. Covered Component List 3. Customer Video
The name of the website is www.rvwarrantyforever.com
500
What must a customer do if they are not going back to the selling dealer for their annual RV Warranty Forever® required maintenance?
They must complete the maintenance at a licensed RV dealer and send in the maintenance coupon along with the receipt within 13 months of purchase.
500
What are the recommended dates for remitting RV Warranty Forever® contracts.
On the 10th and 25th of each month.