Royal Gifts
Workflows
FCCs
100
TSS Agent Rocio has the following order and needs to explain the delivery process to his guest. What KD article should she use?
Royal Gifts - RCI
100
When redeeming Letters of Credit (LOC)s, what is the correct procedure?
Submit a workflow to Coupon Redemption to have the certificate applied.
100
What is the correct “Category Type” to select when creating an FCC in Siebel?
Adverse
200
What is the code you enter under 'Charged Dept' to indicate RCI Customer Service when adding a complimentary special amenity to a booking?
RCSER
200
Which of the following are always required when creating any type of workflow in Siebel CRS?
- Workflow Attribute Name
- Workflow Type
- Comments
200
What are the options we can use for the "Certificate Type" when creating FCCs?
FCC-GOODWILL
FCC-ECCP
300
What is the code you enter under 'Reason' when adding a complimentary special amenity to a booking?
SHPBD
300
What are the necessary pieces of information to complete a Cx Penalty Reapply Workflow?
o Old Booking number withholding the penalty
o New booking number the penalty will be moved to
o Exact amount to be reapplied
o Penalty reapply reason code
300
What must be done if the FCC expiration needs to be extended?
Update the expiration date manually for each guest
400
What should be typed into the ‘AC’ field on the Res Profile screen to begin the complimentary amenity order process?
SA
400
You are going to send a refund of the penalty as OTE on a cancelled booking. Using the image below, which fields must be completed?
Attribute Name
Reason Code
Amount
Last 4 digits of CC
Comments
Form of payment
400
FREE SPACE :) CONGRATS
FREE SPACE :) CONGRATS