Clinical Quality
This organization accredits Rehab Without Walls and focuses on health and human service quality.
What is CARF (Commission on Accreditation of Rehabilitation Facilities)?
You paste a long meeting recap into this tool to quickly create a concise summary and action items.
What is Copilot?
This is the maximum expected time to respond to a new referral after it is received.
What is within 2 hours (ASAP)?
This concept involves intentionally setting the emotional and behavioral atmosphere for your team each day.
What is setting the tone (or mindfulness in leadership)?
This RWW leader's first job was as a bouncer at McDonald's making $3.20/ hour.
Who is Scott Mayo?
This is the due date for the next CARF survey for your program.
What is June 30, 2028?
This Microsoft tool is used for organizing team tasks using buckets, assignments, and checklists.
What is Microsoft Planner?
This step occurs after insurance verification, is completed by trained screeners, and “paints the picture” of the patient’s situation to support an authorization request.
What is a pre-admission screen (or pre-screen)?
When leadership feels easiest, it is typically during this type of period within a team or organization.
What is when things are going well?
The NH program joined RWW’s active patient care footprint in this year.
What is 2023?
In managing drills, if a drill fails, this must occur before the end of the calendar year.
What is completing a successful re-drill of that same emergency procedure?
This is the recommended ideal number of participants in a meeting when the goal is to make decisions effectively.
What is 4–6 attendees?
If a patient can go out-of-network and doesn’t need a referral to see a specialist, they most likely have this type of plan.
What is a PPO?
Instead of saying “we need to improve productivity,” this leadership technique reframes the message to focus on shared goals and collaboration.
What is using mindful language (or reframing communication)?
In the RWW model, this role manages the rehabilitation process across disciplines to ensure coordination and outcomes.
Clinical Coordination
This type of rehabilitation approach involves role blending and the most integrated, collaborative care delivery model.
What is transdisciplinary care?
Before contacting leadership about a laptop issue, this must always be done first according to IT support best practices.
What is submitting a ServiceNow ticket?
This document formalizes reimbursement rates, services, and terms between the provider and insurance company after authorization.
What is a Single Case Agreement (SCA)
This process involves understanding your default approach to disagreement and learning how to adjust it to better manage team dynamics.
What is conflict style reflection (or self-assessment)?
Before WellSky was implemented, this electronic system was used by Home & Community to manage patient records.
What is no EMR system/ paper documentation.
In critical incident documentation, this type of poorly handled situation creates more organizational risk than even a serious event with good documentation.
What is a minor incident with vague or incomplete documentation
Even when using Copilot, this responsibility cannot be outsourced and ensures decisions are accurate and appropriate.
What is human judgment (or validation and decision-making)?
This insurance plan type typically requires a primary care provider and referrals, and often does not cover out-of-network services.
What is an HMO (Health Maintenance Organization)?
This leadership mindset involves flipping challenges into opportunities by intentionally identifying the positive or potential in a situation.
What is finding the silver lining (or flipping the narrative)?
Rehab Without Walls operates this many outpatient clinic locations across the U.S.
What is 17?