When a new customer decides to use our mail service they must be added into _______________.
What is RxExpress?
100
______________ is an online glossary of terms that are commonly used at OptumRx.
What is "OptumRx Glossary"?
100
Before completing a PA initiation form, you should research the plan guidelines to make sure ____________ are handled by ___________.
What is Prior Authorizations, OptumRx (yes...if you said Prescription Solutions it still counts)?
100
Who can answer the question, "Which generics make up the combination pill Lotrel"?
What is and advocate?
100
Members of this plan are primarily blue-collar/service workers.
What is 32BJ?
200
Demographic information is has been imported to RXCLAIM by this.
What is Automatic Eligibility Import?
200
Hover over this tab in RxWeb to access the Formulary Look Up and Pharmacy Locator.
What is the Tools Tab?
200
Before completing a PA initiation form for a Part D member you should check the history to see if a PA has been denied for the same drug within the last _______.
What is 60 days?
200
Who can answer the question "Is it okay to drink grapefruit juice with this?"
What is the pharamacist?
200
Ship and Bill limit for 32BJ is $___________
What is $90.00?
300
Allergies are documented in this field.
What is the sensitivities field?
300
When viewing the formulary the status column indicates _________.
What is the Tier class or Non-formulary drug?
300
OptumRx is a trademark of _____________
What is Optum Inc.?
300
It is acceptable to provide the _______________ in the ______________ to the customer.
What is the "formulary information" and "Formulary Lookup"?
300
32BJ Health fund Call Center handles call regarding what three things?
What are "Premiums" "Medical Benefits" and "Eligibility"?
400
Follow the _________________ procedures by searching for plan details in our online resources and calling the assist line.
What is "No Member Turned Away"?
400
Pharmacies that are contracted to dispense medications for infertility treatments.
What are IVF (Fertility) pharmacies?
400
Part D plan formularies are available through the Part D and ___________________ Formulary Lookup Link.
What is UHG Hybrid?
400
The example used in the module that is used to demonstrate formulary alternatives is _____________
What is Atacand?
400
What will we add a 32BJ member to our systems?
What is NEVER?
500
_______________ the assist line is considered turning a member away.
What is "failure to contact"?
500
What are the four pieces of information about the pharmacy that will always display when doing a search?
Pharmacy's Name
Address
Zip Code
Phone Number
(The Pharmacy Type & Preferred Pharmacy information will appear if selected as part of the search criteria......and NO you do not get bonus points if you said this)
500
You will need the _____________ ______________ and ______________ in order to provide accurate formulary status to the member.
What is the Drug name, strength and formulation?
500
You can reference the __________________ in Compass to find drug alternatives.
What is the Drug Alternatives List?
500
Copayments for 32BJ will be grandfathered from Medco until _____________ .