RCRC Intake
We ask the caller, will the work be performed on a _____, _____, or _____?
What is Tractor, Straight Truck, or Trailer
How many tires and/or rims are pre-approved?
What is Two
When are we required to give the caller a courtesy call of the ETA?
What is over 90 minutes.
who do we huddle with _______ on Ryder shop tickets?
Who is the dispatcher/driver
What state is Yosemite National Park located in?
What is California.
The off-tire disposition is always________.
If the tire needed is a steer tire, we must ask the caller what ____ is being used.
What is Ply rating/load range.
How many shops do we call before reaching out to Ryder chat with foreign brand tires?
What is two shops.
On a web call, what must be present to be able to proceed with dispatch?
What is an REQ# (or PO#)
What is the largest lake in the US?
What is Lake Superior
True or False: we ask the caller if they would like to receive text message updates?
What is False - text messages are automatically sent.
True or False: If mechanical and tire service are needed, there is no need to notify the Ryder Channel of the needed mechanical service
What is False - (Notify the Ryder Channel if both mechanical and tire service is needed. The script advises you do not need to notify the tech.)
True or False? We are required to huddle with the caller if the service has been called in.
What is False
True or False? There is a hyper link for Ryder Shop tire preferences in the pre dispatch page?
What is True
True or False: Matches were invented before lighters.
What is False. (The first lighter was invented in 1823 with the first friction match being invented in 1826)
If unit is at a yard, what must we ask for this?
What is a gate code.
What must match what the caller provides _____ and ____?
What is unit number and customer(company) name
If there is a Halo system, what do, we advise the tech to do with it?
What is remove it and place it in the truck.
What chat do we reach out to if we have questions while doing dispatch?
What is team lead channel
Which Roman god is the inspiration for the Goodyear "Wingfoot" logo?
Who is Mercury - (The logo is inspired by the winged foot of Mercury, the Roman god of travel and commerce.)
What must we do if the caller advises that the unit belongs to Power loop/Uber freight?
What should we copy and paste as a public note that overrides the preference sheet?
What are Special instructions (under the Unit Attributes)
What should we be asking if the shop does not have any Goodyear tire preferences?
What is foreign brand tire and the ETA.
what overrides the preference sheet on web calls?
What is the requested product sent over by dispatch (entered in the repair section, or noted in the comments or directions)
What is a group of cats called?
What is a clowder