Fungi Facts
Another name for RYZE Mushroom Coffee?
Medium Roast
We use this contact reason when a customer asks about the status of their refund and/or requests a refund.
Refunds > Status/Request
How much is the One Time Purchase price of our Medium Roast Blend?
$45
This tool helps our CSRs review their quality audits and scores.
Loris
Who is our cute mushroom buddy and official mascot?
RYE
Name one of the Ayurvedic Spices found in our Mushroom Chai Blend
ANY OF THE FOLLOWING:
Ginger
Cinnamon
Cardamom
Nutmeg
Clove
Vanilla Bean
Star Anise
Black Pepper
The customer says "Cancel this auto ship!" What's the contact reason?
Subscription Cancellation - No Reason Provided
Since we're no longer providing, generating personalized discount codes based on the customer's first name. What is the Universal Code that we provide to our customers
RYZELOVE10
This tool is our go-to platform for managing customer subscriptions
Recharge
Name all of our Super CSMs in CS
Bria
Gertrude
Maryrose
Our first product at RYZE offering for a nighttime ritual!
RYZE Mushroom Cocoa
We use this contact reason when a customer wishes to exchange for another product, requiring the return of the original order.
Order Maintenance > Exchange Request
How much is the Ultimate Pick-Me-Up Bundle subscription price (Chai + Coffee + Matcha)
$89
The MAIN CRM we use to give great customer service.
Zendesk
He’s the laid-back, dependable persona we channel when responding to customer emails.
Alex
Super6 consists of what mushrooms?
NAME ALL
Cordyceps, Lion's Mane, Reishi, Shiitake, Turkey Tail, King Trumpet
The customer says "I’d like to return my order for a refund." what contact reason should we select?
Refund
What code do we offer to customers who requests to cancel their subscription?
RYZENSHINE
This tool makes our subscription management easier! Customers can now update their orders directly from the emails we send, without the need to log in or visit a separate page.
Zaymo
She’s a super momma who somehow balances it all, keeps our CS team structured and organized, and has a soft spot for anything pasta. Guess who?
KJ
What is included in our Ultimate Day + Night Bundle?
(1 coffee + 1 cocoa + 1 matcha)
The customer says “You shipped it to the wrong address, I put my shipping to my Cambria address.” whats the ROOT CAUSE for this contact?
Root cause of the contact is the incorrect shipping information.
What is the discount percentage applied to customers who subscribe to a bag of RYZE Mushroom Matcha?
22%
The Shopify App we use for Loyalty & Rewards, Referral Programs & Memberships
Rivo
DOUBLE JEOPARDY!!!
Who's our new VP for CX?
Luis Carillo