Sun bucks questions
For Sunbucks 2024, When was the instructional school year?
August 1st, 2023, through May 31st, 2024.
How many children should be linked to a case?
should be 1 case per 1 child account,
If you miss knowledge and both opening/closing scripts what is your final score? (Triple Jeopardy)
75% Knowledge = 15 Points Opening = 5 Points Closing = 5 Points
What is the monkey in the lion kings name?
Rafiki
What was Julius's first position at the Foundation?
QA Analyst - PEBT
How can callers check the balance on their sunbucks card?
You can check your EBT card balance by logging into your online account at www.BenefitsCal.com, or by calling (877) 328-9677.
What should the caller do if they have not received their card in 15 calendar days?
(Double Jeopardy)
They may call back and speak to an agent to check the status and submit a second escalation.
What Month did QA officially launch to grade calls?
August 2024
From what movie is this from ” Tale as old as time”?
Beauty and the beast
According to the Picky eater chart what is the 1 thing Julius would NOT eat?
Blue Cheese
Where can callers find additional food resources in my community?
You can get free food from your local food bank or contacting 211 OR you can go to the website www.cdss.ca.gov/sun-bucks and go to “Other Food Resources” and find the information there.
Should Not be selected when there is an EXISTING RECORD in ebt edge?
New
How many points are taken off from Coaching?
None - Coaching is a section to provide additional coaching feedback with not points deducted.
It features more Elvis songs than any movie starring Elvis?
Lilo and stitch
When is Julius Birthday (Double Jeopardy)
August 12th!!
How is the $120 broken down
$40 for the month of June, July and August.
For missing Eligibility and Benefit Disputes, let the caller know they should expect to receive a status or result of their escalation within..
35 Calendar Days
Which driver is the lowest percentage wise as a call center?
Documentation - 58%
Name the very first Disney movie?(Double Jeopardy)
Snow white and the seven dwarfs
How many Pets does Julius have?
3 stray cats and A dog
when can callers request a 2nd case escalation?
if the original case escalation timeline was not met and requires attention from call center leadership. For 2nd case escalations or status, contact a call center supervisor or lead.
What do all case escalations require?
Parent Contact information
Case Child Relationship
Who is the QA Manager?
Jose Gomez
In Mary Poppins, according to Mary, what word sounds quite atrocious?
Supercalifragilisticexpialidocious
What State and City is Julius from?
San Antonio, Texas