SUN Bucks FAQ
How can I check the balance on my SUN Bucks card?
You can check your EBT card balance by logging into your online account at www.BenfitsCal.com, or by calling (877) 328-9677.
What is the SUN Bucks call center Opening statement?
“Thank you for calling the customer service helpline for SUN Bucks. My name is (Agent Name), may I please have the name and phone number of the person I am speaking with today?”
If a child is not automatically qualified or "Streamlined" what form can parents fill out to apply for S-EBT benefits?
Alternative Income Form
What are the quick links on the CDSS SUN Bucks page?
Who won the Super bowl 2023?
Kansas City Chiefs
Will my child get SUN Bucks?
Your child will automatically get SUN Bucks if:
They are age 6 - 18 years and get CalFresh, CalWORKs, or Medi-Cal; OR
They are age 0 - 22 years, attending schools that are part of National School Lunch and/or School Breakfast Programs, AND are approved for free or reduced-price meals. Check with your child's school to make sure your free or reduced-price meal application or Alternative Income Form is on file.
How many attempts will an agent make when answering a call before recipting the "Ghost call" script?
If the caller is non responsive after 3 attempts saying the following: “Unfortunately since I am unable to hear you I will have to disconnect the call. At your convenience please give us a call back at (877) 328-9677 to speak with a representative; Thank you for calling the customer service helpline for SUN Bucks my name is (Agent Name) have a good day”
What group of children are automatically qualified for SUN Bucks benefits?
Group B & C
How much will be on each SUN Bucks card?
SUN Bucks provides $40 per month for food for June, July and August 2024 ($120 total)
What city was Greys Anatomy filmed?
Seattle!!!
When is the deadline to submit a School Lunch Application or Alternative Income Form with your school?
If you do not get a SUN Bucks card in the mail, you must apply by completing a School Lunch Application or Alternative Income Form and submitting it to your child’s school by August 31, 2024, to get SUN Bucks benefits. If you did not get a SUN Bucks card in the mail and do not submit an Alternative Income Form with your school by August 31, 2024, you will not be able to get SUN Bucks benefits for the summer period.
What is the Voicemail script?
“Hello this is a call from the customer service SUN Bucks helpline. Please give us a call back at 877-328-9677. Our hours of operation are Monday through Friday from 6 am to 8:00 pm.”
Which group of children are NOT considered "Streamlined Eligible" for S-EBT benefits?
Group A
Will the SUN Bucks program be available after summer 2024?
Yes. SUN Bucks is a permanent program and will be available starting summer 2024. Each summer, we will provide information on how to get your SUN Bucks.
What was the #1 song in 2020?
"Blinding Lights" by The Weekend
How long do I have to use my SUN Bucks benefits?
Families must use SUN Bucks within 122 days of funds being loaded on their card.
What is the Closing script used for every call?
“Thank you for calling the customer service helpline SUN Bucks. My name is (agent name) and have a great rest of your day! (caller’s Name)."
After turning in an Alternative income form, when should parents expect a card if determined eligible?
Through January 2025
What can I buy with SUN Bucks?
Your SUN Bucks can buy food at most grocery stores, farmer's markets, and online at places like Amazon and Walmart.
Use your SUN Bucks card like a debit card:
What is the worlds fastest bird?
The Peregine falcon
How do I replace my damaged, stolen, or lost SUN Bucks card?
Report your damaged, stolen, or lost SUN Bucks card as soon as possible. You may call (877) 328-9677 to request for a replacement SUN Bucks card.
True or False:
You are allowed to provide the caller with Information on their childs Sun Bucks case even if the cannot verify PII.
False: The caller must verify at least 3 out of 4 PII questions before case information can be discussed
What 4 pieces of authentication are requested from the caller before PII can be considered verified?
Full Name of Child (first and last)
Date of Birth
Full Address
SUID
What if I'm supposed to get a SUN Bucks card without applying, but had a recent change in address?
If you have not received a SUN Bucks card by the end of August 2024 AND you currently get CalFresh, CalWORKs, Medi-Cal, we may not have your most recent address, or your school records may be outdated. Please:
What is the largest mammal?
Blue Whales