What We Assist With
This error around signing documents online is handled by Customer Service.
What are eSignature issues/errors?
Account eligibility questions should be directed to this person/role.
Who is the Farm Underwriter?
If an agent gets an HTTP error while quoting, first have them clear these two things from their browser.
What are cache and cookies?
Double Jeopardy!!
True/False: An agent is trying to cancel a policy 27 days before the current date, you are allowed to cancel with just an LPR.
What is False?
If it is out of the 14-day window, we require additional documentation.
Which team should an agent go to if they need help with switching a policy from Mortgage bill to insured bill?
What is Farm UW?
Recommend them to their UW**
True/ False: The agent calls for assistance on a Farm reinstatement, in this case, we transfer to UW.
What is False?
If an agent isn’t sure where to add a certain coverage, send them to this team.
What is Farm & Ranch Support Team?
When adding/removing more vehicles causes a class-code error because the policy status changes, this policy classification has likely changed.
What is non-fleet to fleet?
Legacy requests should be emailed to this email address.
What is indianapolisfarmcenter@stateauto.com?
Please direct to the @stateauto.com email address first, it will route them to the sameridianfarm@libertymutual.com.
What team would handle an agent calling to confirm why a renewal premium is so high?
What is Farm UW?
Recommend them to their state UW***
True/ False: The agent calls in and needs assitance with an error on a policy we will direct them to Farm Support.
What is False?
This is something we help with AIS and will follow troubleshooting steps, before recommending to email the request.
When an agent needs help quoting a specific type of Farm & Ranch policy or assistance with the RCE, contact this team.
What is Farm & Ranch Support Team?
An agent is unable to locate a quote in the system. Once you attempted to look it up, you see its expired. Where do you transfer it?
What is no where?
If it is expired, they must requote it in the system.
The listed agent needs assistance with accessing the Loss Runs and where they should go.
What is SAconnect/SAhelps?
The agent can obtain these on the site if they don't know how to find them or need physical instructions. Please direct them to SAhelps, which provides a step-by-step walk-through.
This team should handle non-billing-related cancellations and non-renewal notices.
What is Farm UW?
The agent is recieving a blank bar when attempting to select their agency code in a quote. What do we do to help fix it?
What is walk them through the traige steps: check permissions, clear cache and cookies, make sure they are not using a saved bookmark, refresh profile ( if needed) etc?
Escalations involving premium changes in quotes should go to this team, not Farm Support.
What is 2nd level/ AIS II?
An agent is having errors issuing a quote, you have attempted troubleshooting and reviewing the quote, and find no issue. What are the next steps?
What is escalated to the 2nd level/ AIS II?
If it is an active account, please attempt to take payment. If the account has no other policy, make sure to inform the agent and follow up after issuance to take payment.
What was the name of the dog in The Wizard of Oz?
What is Toto?
Double Jeopardy!
This team would assist an agent in verifying whether a donkey qualifies as livestock.
What is Farm UW?
Fun Fact Alert!!
True/False: In the English language, no word rhymes with "orange."
What is True?
An agent asking how to list a newly purchased piece of farm equipment on a policy — this should go to this team.
An agent gets a 901 error. What are the next steps?
What is to check the following: check if the account is closed, then see if the Suffix box (eg: jr, sr, III) needs to be filled out if it doesn't work, escalate it to the 2nd level.
Yes/No: We can issue changes to Farm agents when they encounter an error.
As long as the agent confirms everything is correct in the quoted change, we can issue it through. Make sure to have them review the declaration, and if they have coverage questions, direct them to Farm Support.
This team would assist in updating a mortgage clause and addressing changes.
What is Customer Service?