Service
When is it appropriate to crumb?
After every course
What’s the 5/10 Rule
Any employee who is within 10 feet of a guest must graciously acknowledge that guest with a smile and eye contact. When an employee is within 5 feet of guest they must verbally acknowledge them with a warm greet.
Where do dirty martini glasses go?
(Bar or Dishpit)
BAR
How many Mastros restaurants have we opened? (Including MASF)
17
How many butter squares come with an order?
4
Why is salt on the right?
Impaired/ blind
Wow the guest means?
Exceeding guest expectations!
What’s the only glass we offer nonalcoholic beverages in?
Footed water glass
Who is your GM?
Ian Hoshino
How many types of bread do we offer?
4
We service from the _______ and clear from the _________
Left; and Right
What does PPX mean to us?
V.I.P
Name all three parts of a wine glass
Bowl, Stem and, Foot
Who is your Regional Vice President
Gregory Hammann
How many sugar cubes accompany a Decafe Cappuccino
1 brown and 1 white
What’s the first thing you do when something breaks/spills
FLASHLIGHT
What three words define a Mastros employee
Humble
Approachable
Confident
What is the Tulip Glass used for?
Premium Beers
Who is the Owner of Landry’s and Mastros?
Tillman Fertitta
Name our signatures dessert?
Mastros Warm Buttercake
Hours of operations?
Sunday thru Thursday: Dinner 5pm to 10pm
Friday and Saturday: Dinner 5pm to 11pm
Everyday: Bar 4:00pm
What is the meaning behind the Pineapple?
Sign of Hospitality
Name our two Champagne glasses?
Champagne Flute and tete de cuvée Glass
when And where was our first Mastros Location?
1999; Mastros Scottsdale,Arizona
Name all four types of bread that we offer
Crostinni
Epi
Sourdough
Pretzel