Policies
How many minutes does a member have to be allowed into class?
5 minutes
Name all 3 OTbeats that we have.
OTbeat Burn, OTbeat Core, OTbeat Link
An intro is 15 minutes late to their first class after we called and texted them, what do we do now?
Get them rescheduled for a different date and time where they can get to us 30 minutes prior!
How old is Seanna?
26 :)
Ellen Latham
How many times a year can a member freeze their membership?
2 times a year
How does the OTbeat Burn read your heart rate?
We have Brian, a Cross Regional coming to class. What two things MUST we have before he takes class?
CI and CC
If there are 17 people booked into class, how do you split up the reservation cards?
8 cards on one side and 9 cards on the other
What state was the first OTF studio?
Florida! In Fort Lauderdale
How many hours does a member have to cancel their class before it is considered a "late cancel"
8 hours
How does the OTbeat Core read your heart rate?
It HEARS your heart beat
Susie wants to freeze her membership. What are 2 pieces of information we need in order to task Seanna?
1. 30 or 60 days
2. When do you want freeze to start?
What are the 3 things we need to learn from an intro during the CI when doing the handoff to the coach?
1. Goals
2. Currently doing for fitness
3. Orthopedic issues or restrictions?
How many OTF studios are there?
over 1200!
What are 2 things that we need to know in order for an intro to be eligible for their first free class?
Are you local? Have you ever taken an OTF class before?
How does the OTbeat Link read your heart rate?
TRICK! It doesnt! The OTbeat Link is just a transmitter that allows the apple watch data to be reflected on out OTbeat screen.
Beth wants to cancel her membership because she has really bad arthritis. She is asking to waive the 30 day notice, what do we need in order to do that?
Doctors note
In the fitness room, which stations have the 15lbs and 25lb and which stations have 12lbs and 20lbs?
Odds have 15 and 25's
Evens have 12 and 20's
How old is OTF?
12 years old!
What is the youngest a member can be to join OTF?
14 with a parent in studio at all times!
Which OTbeat is better? The Burn or Core?
Neither! It is based on personal preference and where you would like to wear a HRM.
Amber wants to sign her husband up with the Family Add On. She is a premier member and her husband wants to sign up at Elite. They have two different addresses. Can they do this?
NO! In order to do the family add on we need both members to have the same address and they need to be signed up at the same membership.
Pull out a tread card to keep behind the desk for her so it is not taken, then give her the bike card and tell her the station number she has around the room.
How many countries around the world have OTF's?
Over 20 countries