SA and SA-adjacent.
Our VP.
Who is Yikun?
Austin, TX.
Where is Trilogy HQ?
There is a mobile JIRA app.
TRUE
The final step of a ticket, it can pass it or not.
What is External QC?
Answer and pass it to somebody else: What's your favorite WU, and why?
Any WU
Sergio, Gurleen, Ankur, Megan and Fernando.
Who are the RAs?
School for gifted and talented kids.
What is GT School?
Worksmart does NOT work offline.
FALSE
The platform that manages the different work units, also known as ALP.
What is Assembly Line Platform?
Answer and pass it to somebody else: If you could add 5 minutes to one SLA, which one would it be and why?
Any answer
He is the ALP master.
Who is Khaled?
The one WU you dislike the most. (Explain why)
Any WU is accepted
Google spreadsheets support Grammarly.
FALSE
Before you can work a ticket it needs to pass this QC.
What is Input QC?
Answer and pass it to somebody else: What's something that took you way too long to understand?
Any story is good
These are the labels you need to add to an NTO Meeting ticket, otherwise it won't get QC'd.
What are: your name, target, and sa?
It is known as the "Netflix of business software".
What is Aurea?
You can change a ticket issue type AFTER creating it.
TRUE
These get created when a ticket fails three times.
What are Deep Dive and Escalation tickets?
Answer and pass it to somebody else: Why is the SA team the best team?
duh
They live in UTC +08:00.
What is Patrick's and Devina's time zone?
DevFactory, Aurea, Ignite, Crossover, ZephyrTel, GFI, etc.
What are some BUs?
Answer or pass to somebody: You can use worksmart in iOS but not on Android.
FALSE
Answer and pass it to somebody else (they also answer the question): Share a story about working a ticket.
Any story is fine.
Answer and pass it to somebody else: Why do you like this job?
Any reason is good.