TBT
TBT membership.. name?
What is the club
Which state applies a $0.28 Retail Delivery Fee to all retail packages?
What is Colorado
Starting 8/4, we changed our in house tailoring increments to....
1' inch for jacket sleeves and pant
gladly and shopify
Can we refund cancelled memberships?
what is no
What was the name of the promo in October?
What is FALL25?
Which accessory did we launch in small, medium, and large options (previously one size fits all)?
What is cummerbund
What days are CC off for thanksgiving break?
Wednesday (half day), Thursday, and Friday
Name of the app we use to manage all aspects of the club program
Rivo
Did the price change impact rentals?
NO
What is the black satin teardrop bowtie
What is our black friday promo?
20% off Rental
•30% off Buy
How many tiers are in the membership?
2: classic and black
If the cx is not the owner or their partner.. what will need to be verified?
They provide at least 2 verified pieces of customer info, and
They clearly state their relationship to the customer (e.g., mother, father, best friend).
What are the colors of our most recent, newest essential suit?
What is olive suit and sage suit
Name the tag we use when setting up a customer replacement..
What is cc-replace?
When are the credits awarded for both Rentals and Buy New?
Rentals – Credits are awarded only after the order is fulfilled and the rental window is complete.
Buy New – Credits are awarded when the order is processed and shipped.
When should follow up and recap emails be sent?
When a customer specifically requests or when a follow-up was promised
Size changes
Replacements
Appointment bookings, cancellations, or reschedules
Promo codes provided
Tracking numbers shared
Links shared (e.g., reimbursement form, help center links, etc)
New product launched...
What are sweaters
What does AER stand for?