VA Call Flow Cookies
On a VA call, after asking if the guest has stayed with us before, you should provide these tidbits of information.
What is Hotel Amenities?
"The thing about trains...it doesn't matter where they're going. What matters is deciding to get on."
What is Polar Express?
This amount is billed to the guest credit card before check in.
What is the first nights' rate + tax?
In French Buche de Noel, this dessert is popularized throughout Europe and is a decorated sponge with buttercream icing to mimic tree bark.
What is a Log Of Christmas/Yule Log Cake?
This magical household figure moves from room to room, helping Santa by making sure children are being good.
What is Elf on the Shelf?
For a VA call, when a guest is needed a goose feather free room, you would add this note in this section of the booking.
What is a special request?
"You'll shoot your eye out kid!"
What is A Christmas Story?
When a guest is upset about their experience, we refer them here. And it isn't the North Pole.
What is the complaint form on the website?
This popular fast food chain is a staple of holiday dinners in Japan since the 1970s. The colonel would be so pleased!
What is Kentucky Fried Chicken/KFC?
In Mexico, children break open these hanging papier mache sculptures to release the gifts inside.
What are pinatas?
This is how you should address Jack Frost when he calls to book at the Naples Grand Beach Resort.
What is Mr. Frost?
"The best way to spread Christmas cheer is singing loud for all to hear."
What is Elf?
This amount is due at check in.
What is the remaining balance of their booking (minus the first nights rate + tax that was already charged)?
This Italian holiday tradition has nothing to do with pasta (all about seafood) to celebrate the number of days it took to create the universe.
What is the Feast of the Seven Fishes?
This giggling monster was the biggest holiday toy from 1996. Big Bird was not jealous at all.
What is Tickle Me Elmo?
When a caller wants to book under the Virtuoso, Signature or Consortia rates, this should be the first question you ask.
What is "are you a travel agent"?
Travel tip of the day from 12.7.23 with this reminder!
"But for now, let me say. Without hope or agenda. Just because it's Christmas. And at Christmas you tell the truth. To me, you are perfect."
What is Love Actually?
These are the personal information we capture for a booking. We don't need to know where they live!
What is their name, phone number and email address?
This potato based dish is fried until golden and crispy, and served traditionally during Hanukkah. They are really good with applesauce or jam on top!
What are Latkes?
During the holidays, this famous New York City landmark features a colossal Christmas tree and popular ice-skating rink.
What is Rockefeller Center?
The button you use when capturing the credit card information for your guest's booking.
What is the Start/End Secure Pause button/padlock button?
"Faith is believing in things when common sense tells you not to."
What is Miracle on 34th Street?
When the location is fully booked, we can offer this option to the guest if they don't want to go to another location. Make sure to check this twice...
What is a waitlist?
This braided bread is an essential part of the holidays in Poland. It was also the focal point of a popular Seinfeld episode where Elaine misses out on the last one in the bakery (and Jerry enjoys a black/white cookie!).
What is a Babka?
You can get your Christmas card postmarked not at the North Pole, but at the city called North Pole, located in this the largest US state.
What is Alaska?