HTP/VHDP
True or False: HTP/VHDP comes with two free home installations per year
FALSE: Not home installations, home consultations.
What is the new payout per VHI sale?
$60.00 Per sale.
What is a common term that is often used in place of "position the plan" here at Asurion?
"Leave Bread Crumbs"
Name 2 of the 3 top streamed songs on Spotify Currently.
Artist and Song Title.
3 guesses.
#1Die with a smile: Lady Gaga Ft Bruno Mars
#2 BIRDS OF A FEATHER - Billie Eillish
#3 APT - Rose Ft Bruno Mars
What are the current 5G Promotions?
Bonus Question: How long do they have to keep Verizon 5G in order to avoid being billed for the promotional products?
Samsung 43" Inch Television
Meta Quest Quest 3S
6 Months
True or False
1B: I cannot File a claim if I have one Airpod missing
1B: TRUE: Both Airpods need to be present.
When should we perform smart leads on customers addresses?
2 times, once at the FSL AFTER the huddle, and once more upon arriving at the customers home.
Define Establish Credibility, and explain how it can benefit the serve, solve, sell process?
Jury will decide
Pass or fail?
What famous Male Pop singer recently hit Number 1 on the charts with his new country song?
Post Malone
"F-1 Trillion"
What are the speeds for both
5G Home?
5G Plus?
(up to ___________ speed)
5G Home: Up to 300 mbps.
5G Home Plus: Up to 1 Gig, or 1000 mbps
If I had VHDP, and filed claims for the following items, what would my combined serve fees amount to?
Roomba Smart Vacuum
Printer
Mouse
AirPods
Robotic Vacuum= $99
Printer = $99
Mouse = $0
Airpods = $49
Total = $247 + tax ($250 is acceptable I guess)
What is the minimum NSP100 I can be at to ensure the standard 100% payout for Verizon?
Bonus: What is the max payout for 1 VHDP sale?
NSP100:16.45
$50 per sale at 200% multiplier when NSP100 is 31.91 or higher
Name all 6 of the 6 key selling behaviors in order.
Bonus: I will ask you to explain one of the 6 keys --to the team.
Building Rapport
Establishing Credibility
Position the Plan
Leading with Value and Benefits
Ask for the Resolving Customer Concerns
In which Harry Potter Movie/Book does Lord Voldemort regain his full body/strength? Need Movie Number and Title
Book/Movie #4
"Harry Potter and the Goblet of Fire"
Name the 2 standard 5G internet discounts & $ amounts:
Mobile + Home Discount: $15
Autopay and Paperless Discount $10
Name 3 Differences between VHDP and HTP.
1.) Covers 2 households
2.) $1,000 more per single claim: ($3,000)
3.) Covers smart Pet items.
4.) Covers Smart Vacuums
True or False
When having an issue with smart leads, always fill out a SNOW ticket.
TRUE
Which one is the most important in your opinion and why?
What video game themed show just released their second season this weekend on MAX?
BONUS: How much would a Verizon 5G customer pay per month for the Max perk?
The Last of Us
$10 per month for Netflix and Max perk.
2 Part Question: If a customer has the Xfinity Cable & Internet plan, and wants to switch due to price, but wont unless they can keep cable.
Part 1:How would you attempt to resolve that customers concern/objection to try and save the sale?
Part 2: They are paying 180 for their internet/cable plan through Xfinity, how much would we save them if they switched to our plan(s) including Home Plus 5G.
Part 1: Offer 5G AND YouTube TV
Part 2: 5G Home $55(with eligible discounts) and YouTube TV $72.99 (after eligible discounts) = $127.99 Total
$180-$127.99 = $52.01 in savings.
Role Play:(I am not super talkative)
Find out my 2 favorite tech items in the home by asking less than 5 questions:
Bonus: Make me a tailored offer using my 2 favorite items.
Group Decision
I completed 10 Eligible VHDP visits during the 2 week rewards period, and in that time sold 4 VHDP.
What would my NSP100 be?
How much would I make per sale?
VHDP: 4/10 = 40.0
Payout $50.00
Attempt to resolve this customer concern without sounding too pushy
"You know what, I'm good, I don't trust protection plans in general."
Step #1: Find out why they do not trust protection plan companies, what caused the distrust?
Step 2: Empathize with the reason or situation.
Step 3: Using Feel, Felt, Found method, try and resolve the concern. (customer has 2 big dogs, Xbox, tv, tablet, and Air Pods all used daily for media.)
2 Part question:
What Show has a display in the Smithsonian Museum in DC for being one of the most critically acclaimed shows of all time.
Name one of the main characters name in the show, AND the Actors name.
A.) Game of Thrones
B.) The Sopranos
C.) Breaking Bad
D.) Mad Men
E.) The Wire
Breaking Bad
Character: Walter White
Actor: Bryan Cranston
Character: Jessie Pinkman
Actor: Aaron Paul
Besides Mobile + Home, and Auto pay & Paperless, name up to 4 other discounts Verizon offers on VHI.
-Military
-First Responders
-Nurses
-Teachers
-Verizon Forward