Ops Abnorms & Value Drivers
The percentage of overall imi revenue synergies that were expected to come from Contact Center.
What is 72%
The hardest part about integration
What is getting acquired to move from "conditional" integration mindset to Full Integration mindset
Legacy South African partner that is not "Old Schoola"
What is Khumbla?
The first step in Customer Contract Migration
What is locate all of the contracts?
As long as humanly possible
What is the duration of "Interim State"?
Date of Announcement of Cisco's acquisition of imi mobile
What is December 6, 2020?
The primary reason that Diligence was abbreviated for imi
What is Collab leadership requirement to announce the acquisition at Webex One?
The first four imi products launched on GPL
What are Webex Connect, Notify, Campaign and Assist?
imi set the CDI record of 3 for this.
What is the most CFO Post Commits?
"this was written by a drunken sailor"...
What did one of the imi leaders say after reading his Employment Letter
The absolute worst country to perform diligence on an publicly traded acquisition target.
What is the United Kingdom?
The most creative use of a gym during a pandemic and acquisition integration
What is furniture storage for the High Wycombe and Theale sites that had to be vacated on short notice.
This process could have prevented the biggest barrier to commercial full integration (Kairos)
What is COO Commit, which now happens before any deal is committed to.
The cadence of imi Integration SteerCo meetings.
What is whenever the planets align? (aka almost never).
FY28
What is BOTH the current projected end date for the integration, AND the timing of the Zombie Apocalypse?
The most critical (and least achievable) assumption in the deal financial case
What is hiring 300 incremental contact center sellers to accelerate deal flow?
Key barriers to retaining a site
What is a building that is zoned for residential and not commercial.
The UK name of an offer that is not productized
What is Bespoke?
The quickest way to get an SVP to have to write an apology email
What is prematurely telling the acquired employees their new org. and reporting structure?
Point after which Culture Assessment is no longer relevant
What is conducting assessment a year after Close?
The other company that we were going to acquire in combination with imi mobile
What is Telnyx? (Project code name Thallium)
The number 180
What is the number of sites (15), multiplied by the number of imi acquisitions (12)?
15 X 12 = 180
Most consequential imi risk element that was missed in Diligence
What is the fact that imi did 98%+ of their business direct to customer -- and Cisco does 95%+ through partners.
The most appropriate response to a BU Executive Sponsor when they say "let's leave them alone and learn their business for a year"
What is "Let's Not and Say We Did".
INSTEAD: Insist on a plan for what we will learn, by when, and what actions will follow.
Impediment to integration agility
What is "tops down" decision making approach