Notes
What is wrong with this Cosmetic Condition
Cosmetic Condition:Device is in good condition
A. Ground yourself when you are in a repair
c
C. Handle all components by edges
B. Wearing polyester clothing in the repair room
When servicing portable computers or iOS devices with embedded batteries, what should be your primary concern?
A. Customer Satisfaction
B. Repair Time
C. NTF (No Troubles Found)
D. Your and others safety
Analyze this resolution. What is wrong?
Proposed Resolution: in-store display repair, customer is aware of liquid damage policy and 3rd party modifications.A. Chris has a strong lisp, which can make it so customer do not understand him
B. Every time Josh has a difficult customer, he immediately leaves the floor and goes to the repair room to complain about the session
C. Carlo's laugh is so obnoxious.
D. When JP gets flustered, he will use "like I said" to correct a customer.
B. Every time Josh has a difficult customer, he immediately leaves the floor and goes to the repair room to complain about the session
D. When JP gets flustered, he will use "like I said" to correct a customer.
Probe
Position
Listen
End with a Warm Welcome
After opening a device, you see a few drops of liquid around an embedded battery. You clear the work bench of any materials and debris and put on both nitrile gloves and safety glasses. What should you do next?
A. Pick up the battery and place it in a resealable, plastic disposal bag (such as Ziplock®).
B. Mix baking soda into the liquid until it is absorbed.
C. Drain any remaining battery charge and wrap it in an absorbent cloth.
D. Use an absorbent cloth to clean the liquid. It is likely from a source other than the battery.
Pick up the battery and place it in a resealable, plastic disposal bag (such as Ziplock®).
Policy and Business Conduct violations should be handled with fearless feedback
1:00pm; 1:05pm; 1:10pm
Issue: Customer states that the device was put through the washing machine.
Steps to Reproduce: Observed external liquid contact indicators tripped
Cosmetic Condition: Minor scratches on enclosure. Display free from cracks.
Proposed Resolution: Swap device out at out of warranty cost of $399 plus tax to the customer. customer does have a backup.
Price quoted to customer is incorrect
What is the most effective means of stopping a battery that is undergoing thermal runaway?
A. Use the fire extinguisher in the repair room
B. Smother it immediately with 8-10 cups of baking soda
C. Quickly close the device and throw it in the fire safe
D. Smother it immediately with plenty of clean, dry, sand, dump all at once
D. Smother it immediately with plenty of clean, dry, sand, dump all at once
A. Setting of the incident
B. Specific behavior you observed
C. Impact on the team or customer
D. Feelings you have about the situation
E. What the receiver should have done instead
B. Specific behavior you observed
C. Impact on the team or customer
Until the battery is no longer undergoing a thermal event or is done swelling
Assuming that the notes are done correctly and that they have documented the damage on the back of the device. If it passes calibration and the issue is not resolved then the issue is not one of the display, rather is an issue with the logic board.
1. Plus
2. Hexagon
3. Diamond
2. 4.7 inch iPhone
3. 5.5 inch iPhone
In the event that electrolyte from a leaking embedded battery makes contact with your skin, which of the following first aid procedures should you take?
A. Ask leaders to leave to go to the doctors office
B. Flush skin with cool running water
C. Flush skin with warm running water
D. Bandage the affected areas after applying an antibacterial ointment
B. Flush skin with cool running water
Why is fearless feedback associated with negative specific feedback?
People associate development with being told what they can do better as opposed to celebrating their strengths
How do you reset AirPods to factory settings?
Press and hold the setup button on the back of the charging case until the light flashes amber.