Safeco Agency

Policy

100

The coverage level that includes 100k in base contract for Matching of undamaged siding, roof surfacing and windows 

What is Premier? 

HELP-109431

https://now.agent.safeco.com/docs/supportcenter/Property_Matching_Exclusions_qrg.pdf

200

For scheduled items the deductible is 

what is zero

300

The kc article for what can be discussed with OLD AOR

HELP-117360

Agent provides stat code before the AOR change. Tell agent the policy was moved.

Can resend through IMS OR EMP tool box

400

under order reports  there is Batch State-Company will order

what is will order at a lateer time with a group of quotes

500

Search how things are paid out

search loss settlement 

Billing

100

amr 3.0 what gets this bigger discount? auto pay or full pay 

HELP-126615 Preferred Payment Both preferred payment method (EFT) and paid in full discounts are called “Preferred Payment Discount”.   But, they're 2 separate discounts. Each policy qualifies for 1 or the other. If issued at NB as EFT, preferred payment method is the discount applied.

If within 30 days named insured wants to switch to paid in full, check Q&I for any listed PIF price and set SPHF before you take payment.

200

how to determine multi term ens 

what is Renewal term premium After EN (1675.30) (Minus) Renewal term premium PRIOR to EN (1064.40) = Renewal term impact of EN (610.90).

Premium Change of EN (679.49) (MINUS) Renewal term impact of EN (610.90) = Current Term Impact (68.59)

300

where to find if this a short rate state

State specifics will give the minimum premium and short rate %  KC 

400

the billing address s different in bps then what is on the policy \  aor agt code different in billing 

what is call CRT to update, or fill out a billing web form if crt is closed Safeco Installments / Billing Issues / System Issues 

500

agt just cancelled policy today and did not update address. how do we get the refund to go to correct address

what is reissue hold  and add address to remarks 

Auto

100

Agt states Right track needs to be added to rewrote policy

adv agt to reenroll as this is not a discount that transfers 

200

dnr cancel letter will go out in this time frame..

what is search contract for Termination 

300

where to find if medical equipment is covered...

search Handicap in contract 

400

where to find of rental RV coverage

Search non owned 

500

agt states putting car on consignment  in a lot,

what is not eligible 

Home

100

states esign in available on fire policies 

what is wi  and in   HELP-120868 

200

looking for tornado coverage 

search peril 

300

agt asking how to add Moen’s Flo Smart Water Monitor and Shutoff Device  discount 

HELP-113302 

• Customers purchase the device and bundle at moen.com/safeco.
• The agent and customer can contact the Moen customer support team at 844-633-8356.
• The device is professionally installed and attaches to the main water supply line and sensors monitor water flow, pressure, and temperature.

400

policy support stopped responding to a backdate request  the next steps are...

what is follow up and corrections webform 

500

Is a dorm room covered

HELP-115464

Personal Property: Most Homeowners policies extend personal property coverage at 10% of coverage C for property owned by an insured while it is at a residence other than the insured residence.

• Example: The policyholder's contents coverage for their home policy is $100,000, a students property would be covered up to $10,000 for damage arising from a covered peril.
• Expensive items such as jewelry or electronics may need to be added as scheduled property.

Liability: Generally damage to a dorm room, apartment, or rented dwelling off campus would not be covered.

• There is usually an exclusion for damage to property rented to an insured.

Ensuring adequate coverage: Discuss coverage needs and options with the customer.

• Encourage parents to create an inventory, take pictures and keep receipts for items their student is taking to school.

Renters Insurance for the Student 

• If the student's needs cannot be met under their parents' policy then purchasing a renters policy would be a good solution.

 

Specialty

100

agt would like to add a  low speed vehicle for road use in Minnesota  (golf cart)

Permitted for Off-Road use only • Low Speed Vehicle (LSV) – A four-wheeled motor vehicle whose top speed is more than 20 miles per hour and not more than 25 miles per hour – Assigned 17 digit VIN – 25 miles per hour on paved surfaces – Gross Vehicle Weight Rating is less than 3,000 pounds   SAFECO NOW ELIGIBILTY GUIDLINE 

200

the states that do not have drive other car coverage

 

• DOC coverage isn't available in NY or PA.  HELP-113414  

300

Name 3 photos that are require for specialty classic policies 

what is Photo of complete side view( all sides), engine compartment, and storage location 

HELP-124783 

(Working on getting kc updated with interior photos)

400

 Agt asking if classic cars qualify for multi-car discount

No, classic cars and antique autos don't get multi-car discounts or qualify other vehicles for the discount.

500

If the customer already has three antique/classic cars and is adding additional antique/classic cars, needing to add a 4th what is needed?

UW approval is required before binding.  HELP-119630