Show:
Am I covered?
Alphabet Soup
CVOh yeah!
$$Show me the money$$
??Mystery Questions??
100
Where can you find the insured's coverages in CVO?
The Safeco S
100
What is a GRN? *BONUS-50 points* What are the benefits of using a GRN (name at least 2)?
Guaranteed Repair Network; Priority service, automatically approved appraisals; lifetime warranty on parts and repairs
100
What document type would I select for an email from the claimant and my reply?
Email Exchange
100
You got the insured's final bill. You've checked that no previous payments have been issued. What should you verify in CVO before issuing payment?
The deductible
100
Name 3 things that Express does not handle
Claimant injuries, complex liability, UMPD, RVs, motorcycles
200
When can an insured use their Roadside Assistance coverage? *BONUS- 50 Points* What is the maximum tow bill amount you should pay without further investigation about the breakdown of the cost?
For mechanical/electrical breakdowns; $150
200
What will you see in the claim if the vehicle is a total loss?
ATL-VAL
200
Where in CVO can you change the loss description and location?
The L folder (additional loss information folder)
200
Before you issue a payment, or after you notice that a payment has been issued but before you close the claim you should_________.
Make a payment call
200
What is the code on a CCC appraisal that indicates that the vehicle is a total loss? *BONUS* for an extra 50 points, where is that code located on the appraisal?
Code 15: Total Loss; located at the top of the appraisal as the point of impact
300
Name 2 reasons we would waive an insured's deductible
Losses involving multiple vehicles, losses involving a vehicle and property both covered by Safeco, Dual/Cross Insured claims (both parties insured by Safeco/Liberty)
300
What does SOC stand for?
Shop of Choice
300
If I want to let someone know that I was in their claim and I want them to review it, what can I send them?
A file review
300
When the check status says _____, I know the check has been issued.
Pro
300
What are the 4 appraisal channels? *Bonus- 50 points* Put them in order from most preferred to least preferred.
Guaranteed Repair Network (GRN), Field Examiner (FE), Desk Review, Independent Appraiser (IA)
400
Name 3 questions you would ask when investigating permissive use.
Did the driver have permission to use the vehicle? How often does the driver use the vehicle? Does the driver live in the house? Does the driver have their own set of keys? Does the driver have their own vehicle? Does the driver have their own insurance policy? Why were they using the vehicle?
400
What acronyms does CVO use for collision, comprehensive, rental, and liability property damage?
COLL, CPR, LOU, and APD
400
CVO allows you to show the relationship between parties and vehicles. What relationship does every vehicle need to have on every claim?
Owned by
400
What loss code (LC) do you put for a final bill payment?
3
400
What 4 states use IAA instead of Copart?
FL, IN, AZ, and WA
500
What does PIP/Med Pay/No Fault cover? *BONUS- 50 points* Name the 3 states you need to split if an insured requests PIP/Med Pay/No Fault and doesn't have coverage.
PIP/Med Pay/No Fault covers injuries to the insured and their family members. WA, MT, TX
500
What does PPPECO stand for?
Person Property Peril Exclusions Conditions Other Insurance
500
When creating a workplan for yourself, you need to check this box, or your claim will not show up in CNP. *BONUS: 50 Points* What does CNP stand for?
Send notification; Claims Notification Portal
500
If the insured wants the check issued to them directly, and the check is $______ or over, you need to verify if there is a lienholder. *BONUS: 50 points* What are your options if there is a lienholder on the vehicle? What should you advise the customer?
$3,000; You can issue it to the shop directly or the insured and the shop. You can also issue it to the insured and the lienholder; however, the customer may experience delays in having their lienholder endorse the check.
500
If the insured does not have rental coverage, but they need a rental, what can you offer them? *BONUS: 50 points* How do you set it up?
Discounted rates through Enterprise. Through ARMS like a regular rental, but put the covered amount as $0.