Before branch opening
What time are branch employees expected to arrive at the branch?
8:30 weekdays, 8:45 Saturdays
Where is our branch meeting spot?
Stop sign by city hall
If someone is robbing you directly, rather than a video teller what do you do?
Comply and try to take mental notes
Who is CPR certified in this branch?
Shelbe
What is Shelbe's middle name
Deanne
If you are the first person to arrive to the branch what do you do?
Enter the branch, disarm the alarm, set branch clearing in process signal, clear each room for intruders, and then when you are sure the branch is safe remove the branch clearing in process signal and then put the branch all clear sign up
Where is our contingency plan?
Red binder in card cabinet
If you are walking a robber to the video teller for cash, what do you tell the VT to inform them that a robbery is occurring?
I need an immediate cash withdrawal.
What is the first thing you do after a robbery
Lock the doors
What was the school mascot for shelbe's elementary school? (Hint: it's an insect)
Bee
If you are watching the clearing process in the branch and suspect something is wrong, what do you do?
Call the person inside the branch and say “I am going to be late”
What rooms have cameras?
Privacy rooms, lobby, vault, breakroom
BONUS 25 pts if height indicator was mentioned
If there is no immediate threat to branch staff, how will video tellers respond to a robber?
Tell them they cannot help them, the police are on their way.
Who is in charge of the situation after a robbery?
Branch manager or the branch lead if the branch manager is not available
What is Shelbe's childhood bestfriends name?
Ramsey
If you enter the branch and immediately see that it is not clear, what code do you put into the alarm panel?
6600
Where are the panic alarms and bait trackers?
Under desks in each privacy room, on either side of the pod, in the conference room cabinet and in the vault (bait)
If a robber hands you a note, what should you do with it?
Try to avoid touching it as much as possible and preserve it for police.
If there are members in the lobby when we are being robbed, what should you ask of them afterwards.
See if they are comfortable filling out a victim statement
What UFC fighter took shelbe home after she broke her foot at team quest?
Matt Lindland
Who can clear a branch without having to wait for another employee to arrive first?
Any employee with a personal security button
What do you do if you see a suspicious package?
Inform management and police immediately so we can start evacuating the branch
What is the article of clothing a robber is least likely to change after the event?
What is in the robbery packet?
Robbery Priority One Page
Robbery Staff Assignment Cards
Robbery Management Assignment Cards
ITM Robbery Procedures
Robbery Description Form
Robbery Witness Form
Robbery - Last Five Interactions
Weapon Identification Guide
NEED 3 TO GET THE POINTS
What is shelbe's oldest brothers name?