Prevention
What is shoplifting?
What is hiding or concealing an item on your person?
What 3 things should you remember to evaluate when addressing a disgruntled customer?
What is behavior, tone, and response?
True or false:
Questioning personnel about company policies, procedures, retail and security operations is a customer behavior to watch.
What is true?
Global Security Operations mission to monitor and respond to escalated incidents and potential threats worldwide that could impact what three things at Meta?
What is people, assets, and reputation?
True or False:
Our mission at GSS is to provide physical security, handle event security, and reception and special programs.
What is true?
What does G.R.E.A.T customer service stand for?
What is greet, respect, evaluate, address, and thank?
Where should all employees direct media inquiries to?
What is press@fb.com?
What is our security motto at Meta?
*Hint: if you see something, you should?*
What is if you see something, you should always say something?
What is incidents, emergencies, and crises?
True or false:
If the GSOC requests the onsite GSS officer to contact law enforcement, then they are not authorized to do so.
What is false? They ARE authorized to do so if requested by GSOC.
What type of fraud does this describe, fraud that occurs when an employee fraudulently removes money or sales through a transaction at the register?
What is POS fraud?
If law enforcement is contacted during a civil disturbance, what should you obtain a copy of?
What is a copy of the police report and/or a case number?
What is a buddy system?
What is a system when entering or leaving the store and parking in well lit areas?
Describe the three ways that GSOC serves Meta.
*Hint: they all start with "c"*
What is command, control, and communication?
What is security camera systems, alarm systems, and access control badge readers?
What are the three types of fraud?
What is credit card, return receipt, and hook ups?
What is an all clear from law enforcement?
What is when all activities in the store are allowed to resume?
What two places should all theft and suspicious activity be reported to?
What is law enforcement and phone call or email to GSOC?
What are the four global areas where GSOC is located?
What is North America, Asian Pacific, Europe, and Latin America?
What three things should be communicated to a law enforcement officer when reporting an incident?
What is incident location, contact information, and the nature of the emergency?
Name 3 crimes that should be prevented at the Meta store.
What is burglary, robbery, and vandalism?
What team should be contacted when property is impacted?
What is site resilience team (SRT)?
What could keeping your personal belongings out of visibility prevent?
What is a break-in?
What does GSOC stand for?
What is global security operations center?
What can be provided by GSS for on and offsite events?
What is additional service teams?