Fire and Evacuation Safety
the safety of everyone in the branch
What is the top priority?
- ALT + F8 on keyboard
- select Robbery from the menu bar on TE
What is how to dispense cash during a robbery?
- lock or log off workstations when walking away
- use anti-glare privacy screens on monitors visible to public
- avoid using speakerphones unless in an enclosed office
- keep SIDs, employee work schedules, cash shipment schedules, etc. private
- don't charge phones or personal devices on JPMC computers
What are ways to protect information?
call 911 and Global Security when safe to do so
decide appropriate action to keep them safe
What are things to do an employee is being ambushed?
- verbal disruptions, such as yelling or offensive/harassing remarks
- physical disruptions, waving arms or fists, throwing things, pounding
- physical disruptions, waving arms or fists, throwing things, pounding
What are examples of disruptive behavior?
What are reasons to immediately evacuate the branch?
The top two left buttons on the alarm panel
How to activate the alarm duress code?
as soon as possible, but no more than 72 hours
What is the time frame to submit a Privacy Incident Report?
go to safe haven, call 911 and global security
What are things to do when opening signal is not set or set incorrectly?
- individuals are permitted to be in the branch as long as they aren't disruptive
- branch management should attempt to de-escalate situations where customers become disruptive
What is the disruptive behavior policy?
Overloaded outlets, blocked exits, 18"+ clearance from sprinkler heads, malfunctioning equipment/worn electrical cords, "trouble" light on fire alarm panel, unauthorized electrical appliances/devices
What are fire hazards to look out for?
- lock all branch doors, cash drawers, workstation drawers
- get Robbery Securing the Branch Team Tasks pages and complete tasks
- finish transactions in process, don't start any new ones
- don't discuss the incident or the suspect's description
What are things to do once robber leaves the branch?
- customer/employee information forwarded by an employee to their personal email
- customer information that is accessed by an internal partner without a business need, found unsecured and appears tampered with
- personal information mailed/emailed to wrong client
- unauthorized access to server room or old/unused hard drives
What are reasons to submit a Privacy Incident Report?
- Lola Savannah
- Batman
What is our safe haven and our passcode?
one is in the supply room next to the front doors, one is held in BOL's vehicle, and the last one is held by BM.
What are the location of the emergency binders?
search for or retrieve personal items in the branch, return to the branch before being authorized by authorities, Global Security, manager, or MD-Banking
What are things not to do when evacuating?
walk to the transaction line from the customer side, keep physical evidence (such as a note), activate robbery alarm (hold-up button) when safe to do so, get cash from nearest source
What are things to do while robber is in the branch?
- stay nearby when vendors are in areas where confidential information or bank assets may be present
- secure hard drives and USB drives removed from server or workstation until shredded onsite
- make sure vendors don't leave with branch equipment
- complete Equipment Requisition to return technology no longer connected to the Chase network
What are additional ways you can protect information?
- don't rush
- be aware of your surroundings
- always perform careful sweeps
- visually inspect the building exterior
- know the branch passcode
- observe employee who is leaving until they're a safe distance way or leave in groups of two or more
- never let yourself in or out during opening/closing procedures, unless you're the first person in or last person out
What are general procedures for branch opening and closing?
- make the safety of everyone in the branch the top priority
- call 911 as soon as it's safe to do so and then call global security
- keep one copy of Emergency and Offline Binder in the branch, one copy offsite in BM's (or ABM's, BOL's, MOD's) home or car
- don't make statements to the media
- inform everyone in the branch of the situation
- ask everyone to remain calm and immediately evacuate the branch
- call 911, MD Banking, and Global Security
- account for all employees
What are the "do's" in the event of an evacuation?
- create a scene and argue with the robber
- take a selfie with the robber, to note their actions and appearance
- take your time, even if it may put yourself and others in danger
What is what NOT to do when in a robbery situation?
(For an extra 100 points... what SHOULD be done?)
leaving client information out, leaving computer workstations unlocked, shouting out client account numbers
What are actions that put sensitive information at risk?
suspicious individuals, unrecognized vehicles, broken glass, opening signal not set or incorrect, areas where someone could hide, holes in walls or ceilings, fallen/missing ceiling tiles
What are things to be alert to?
you were up for the challenge and I ran out of questions.
What are a free 500 points?