Safety and Supervision
During a shift change, you notice a client is in the restroom. You can sign off on your headcount as long as you "know" they are in there.
False
(You must have "eyes on" for a formal headcount transition to ensure safety).
A client is crying because it is their birthday. It is appropriate to give them $20 of your own money so they can buy an extra snack.
FALSE
(This is a boundary violation; staff should never give personal money or gifts to youth).
Two youths are arguing loudly over a TV channel. The first step should be to call for a full facility "lockdown."
FALSE
(Verbal de-escalation and redirection should be the first steps).
You can wait until the end of your 8-hour shift to write down a Significant Incident Report (SIR).
FALSE
(SIRs usually have a very strict timeline—often within 4 hours of the event occurring).
Who is the villain in The Little Mermaid?
Ursula
You find a small, sharp piece of plastic in the Pavillion. You should leave it there but tell the next shift to watch out for it.
FALSE
(This is a safety hazard; it must be removed immediately and reported to maintain a "contraband-free" environment).
A client asks you if you have children or a Facebook page. You should politely decline to share personal social media or private family details.
TRUE
(Maintaining professional boundaries protects both the staff and the youth).
During a verbal argument, you should stand as close as possible to the clients face to show them you are in charge.
FALSE
(Invading personal space usually escalates aggression; maintaining a "safe stance" is key).
When writing an incident report, you should use subjective words like "The client was being a jerk" or "She seemed mean."
FALSE
(Documentation must be objective: "The client used loud profanity and stood up abruptly").
What's the name of the villain of the movie Hercules?
Hades
A client asks to go to the infirmary for a stomach ache. Since it is a "minor" complaint, you are allowed to wait 4 hours or until the next shift to take them.
FALSE
(Medical complaints must be addressed promptly; a minor ache can escalate or be a sign of high stress/anxiety).
A client tells you a secret about their case but asks you not to tell their Case Manager. You are required to keep this secret to build trust.
FALSE
(Staff are mandatory reporters; any information regarding their case or safety must be shared with the clinical/case management team).
If a youth is refusing to go to class, it is better to offer them a choice ("Do you want to walk to class now, or talk to the Lead for 2 minutes first?") than to give an ultimatum.
TRUE
(Offering choices gives the youth a sense of control and reduces power struggles).
If you didn't write it down, in the eyes of ORR and the law, it didn't happen.
TRUE
(Accurate documentation is the only legal proof of care provided).
Whos is the villain in The Lion King?
Scar
While in the dining hall, a client begins to choke. Your first action should be to run and find a supervisor before touching the youth.
FALSE
(Staff should follow emergency First Aid/CPR training immediately while signaling for help).
It is acceptable to "follow" or "friend" a client on social media after they have been released from the shelter to see how they are doing.
FALSE
(Most agency policies prohibit contact with former residents for a set period or indefinitely).
A client throws a plastic cup at a wall in frustration. This is an automatic reason to call local police.
FALSE
(Internal incidents are managed through trauma-informed care; police are only called for serious, unmanageable safety threats).
If a client discloses that they were hurt in their home country, you must report this to the clinical team by the end of the day.
TRUE
(Disclosures of past trauma must be documented for the child’s mental health support).
Who is the villain in The Incredibles?
Syndrome
You notice a client has been wearing a long-sleeve shirt even in 90-degree weather. This is considered a "behavioral red flag" that should be reported to the clinical team.
TRUE
(This can be a sign of self-harm or hiding contraband).
If a client is being "difficult," it is okay to tell them that their behavior will "make the judge deport them" as a way to get them to listen.
FALSE
(Using a child’s legal status as a threat is emotionally abusive and strictly prohibited).
After a "blow up" or incident, the best time to talk to the client about what happened is immediately while they are still angry.
FALSE
(Wait for the "cool down" phase before attempting a "debrief" or educational conversation).
It is okay to use white-out on the 1:1 binder if you make a mistake.
FALSE
(Standard practice is to draw a single line through the error, initial it, and write the correction).
Who is the villain in the Lorax?
Aloysius O'Hare