Definitions
This type of workplace violence involves verbal abuse, threats, or intimidation.
What is psychological or verbal violence?
Clenched fists, pacing, and yelling are examples of these.
What are behavioral warning signs of escalation?
The first step in managing an escalating situation.
What is remaining calm and assessing the situation?
Every workplace violence incident should be documented in this.
What is an incident report?
A calm and respectful tone helps accomplish this.
What is reducing tension?
The most common source of workplace violence in healthcare settings.
Who are patients or visitors?
A patient making threats toward staff should trigger this action.
What is reporting and notifying the care team/security?
This communication technique uses empathy, active listening, and non-threatening language.
What is de-escalation?
Following a violent encounter, staff should participate in this process to discuss lessons learned and emotional impact.
What is a debriefing?
This communication skill involves giving full attention and reflecting understanding.
What is active listening?
Any act or threat of physical violence, harassment, intimidation, or disruptive behavior at work.
What is workplace violence?
Sudden agitation, confusion, and aggressive language may indicate this.
What is escalating behavior or potential violence?
Employees should know the location of these devices to summon help quickly.
What are panic buttons or emergency alarms?
This department is often contacted when an immediate threat exists.
What is Security?
Staff should avoid arguing and instead focus on these.
What are facts and solutions?
This Workplace Violence Type involves a patient attacking a nurse.
What is Type II Workplace Violence (Customer/Client Violence)?
Staff should maintain this amount of personal space when interacting with an agitated individual.
What is at least an arm's length distance?
Maintaining awareness of exits and escape routes is part of this safety practice.
What is situational awareness?
Employees should report workplace violence incidents even when this is absent.
What is physical injury?
Offering appropriate choices to a patient can help increase this.
What is the patient's sense of control?
The Joint Commission requires healthcare organizations to address this issue through policies and prevention programs.
What is workplace violence prevention?
A history of violence is considered this type of predictor.
What is a risk factor for workplace violence?
This healthcare standard encourages employees to report all incidents, even if no injury occurred.
What is a culture of safety?
Reporting workplace violence helps identify trends and improve these.
What are safety interventions and prevention strategies?
The goal of de-escalation is to prevent this.
What is violent behavior or crisis escalation?