What's Missing?
Where is the Incident Report link located?
The Incident Report link is located on the Make A Report of the VOA Intranet page.
ZZ was very rude and shouting threats to staff, being very disrespectful. She was not able to get what she wanted, so threw her backpack at another participant, purposefully trying to hurt them.
Fact or feeling?
Feeling.
Which of the following is NOT protected health information (PHI)?
Name: J. P. Doe
SSN : ***-**-1234
Birth Date: 1994
Address: 1234 N North Ave
Phone Number: 509-509-5090
Client ID number: 0000001
Email: JPDoe1111@gmail.com
Birth year alone; All of the rest are protected health information either by themselves or when combined with other identifiable information for a specific person.
Participant was talking loudly, cursing, gesturing with fists, expressing frustration and insulting case manager because she could not schedule an appointment today. Case manager practiced de-escalation techniques, used active and reflective listening, and helped participant calm. They found a meeting time that would work for both of them, without further incident.
Should the case manager submit an incident report?
No, the situation was calmly de-escalated and the appointment was scheduled peacefully.
Make sure to DOCUMENT the interaction.
The case manager should staff the interaction with a supervisor and set limits with the participant's behavior at an appropriate time.
What are 3 forms of protected health information (PHI) under HIPAA?
Electronic - any PHI produced, saved or received electronically (emails, Credible records (electronic medical record - EMR), billing information, etc.)
Paper - any PHI in printed form (medical charts, consent or intake forms, documents, notes, invoices, etc.)
Verbal - any PHI presented verbally between professionals (team meetings, consultations, etc.)
Does the following contain Protected Health Information (PHI) under HIPAA:
Client ID: --------
State: WA
Birth Year: 2001
Diagnoses: PTSD, ADHD, Unspecified mental disorder
Services: Engagement and Outreach, BHS Referral, Care Plan, Care Team Note
No. If information is stripped of specific personal identifiers and cannot be linked back to an individual, it is no longer considered PHI.
Fines
Erode public trust and reputation
Criminal charges or imprisonment
What are consequences for misclassifying protected health information (PHI)?
Maria approached staff at 1:25 pm and informed them that there was a fight happening outside of the shelter. Staff Jordan went outside to attempt to deescalate the situation and witnessed Riley hitting Michael over the head with a metal water bottle. At this point in time Staff Jordan went inside and called 911 to report the incident. Dispatch stated that they would send a police officer, and they arrived at 1:40 pm to speak with Riley. Riley gave her statement and was arrested on site. Incident report # 2025-12341040.
No mention of an outcome for the victim. Was he taken to the hospital? Did he request medical attention? Was it offered?
What is the only way an internal incident report can be shown in court?
Subpoena
Client stated "I feel like Alex is targeting me because he is constantly staring at me and bad things always happen to me when I leave the shelter."
Fact or Feeling?
Fact. This is a direct quote from the client, and while this may be the client's feelings it is still a fact and important to include in the incident report.
HIPPA Allows disclosure of Protected Health Information (PHI) to DCR, MCAT, 988, and any other crisis referral hotlines.
True
Should we submit an incident report if we don't have the individual's name?
Yes. We can use a description of the individual, and supervisors can access cameras to get a picture sent to security.