Human Performance
"I thought they knew" is often the first sign that this human performance skill was missing.
What is clear communication?
Every sample submitted to a laboratory should have this.
What is a proper label/LIMS request?
We should wear this when entering our customer’s labs and manufacturing.
What is PPE?
This process helps evaluate hazards before implementing changes.
What is Management of Change (MOC)?
This remains one of the leading causes of workplace injuries.
What are slips, trips, and falls?
A colleague says, "I'm just tired, I'll power through it." Human performance principles recognize that this condition can affect judgment, reaction time, and error rates as much as other workplace hazards.
What is fatigue?
An operator notices that a catalyst batch has passed its expiration date but decides to use it anyway because previous batches worked fine after expiration.
What is a Data Integrity Assurance Management System (DIAMS)/(DIAF – framework) violation?
The first pillar of Signature Polymers emphasizes understanding the customer's needs, challenges, and goals before discussing products.
What is We Listen?
Before opening equipment, verify this procedure has been completed.
What is Lockout/Tagout (LOTO)?
During a building evacuation, employees scan a QR code at the Remote Assembly Area to electronically report their status and support personnel accountability.
What is EDAP (Emergency Digital Accountability Personnel)?
The most dangerous phrase in a facility is often:
What is "We've always done it this way"?
Data integrity is not just the responsibility of laboratory personnel. This group is responsible for ensuring the quality, accuracy, handling, and communication of test data.
What is all personnel?
During a conference, an attendee asks you about the impact of microplastics on climate change and requests ExxonMobil's position on the topic. According to good external engagement practices, what should you do?
What is "I cannot comment on that topic and will connect you with the appropriate ExxonMobil expert or resources"?
You never want to find out whether this piece of equipment is undersized, because it is the device standing between a pressure excursion and a very bad day.
What is a Pressure Safety Valve (PSV)
This office equipment becomes surprisingly dangerous when left stretched across a walkway.
What is an extension cord?
This safety mindset encourages us to look out for one another, speak up about risks, and intervene when something does not seem right.
What is Actively Care Together?
A customer asks for FTIR, NMR, and SEM. Before scheduling the work, what should you do first?
What are
A customer says, "Don't worry, everyone accepts these gifts." What should determine your decision?
What is "Company policy, not what everyone else is doing"?
An operator says, "I know exactly what happened." A good investigator listens carefully, gathers the data, reviews the trends, and confirms the story before closing the case.
What is "trust operators, but verify"?
This colleague is always available, never complains about workload, and is surprisingly confident, even when wrong.
What is AI?