Vocabulary
Emergency Situations
Safety Rules
Equipment & Tools
Customer Safety
100
What does "evacuation" mean?
A) Cleaning a room B) Leaving a place for safety C) Checking in guests D) Turning off lights
B) Leaving a place for safety
100
If a guest reports smoke in their room, what should you do first?
A) Open windows B) Call maintenance C) Report it immediately and follow fire protocol D) Tell them to relax
C) Report it immediately and follow fire protocol
100
Which of the following is a hotel safety rule?
A) Keep emergency exits locked at all times
B) Use your phone during cleaning
C) Report hazards immediately
D) Don’t ask questions during training
C) Report hazards immediately
100
What’s the purpose of a first aid kit?
A) To keep snacks
B) To treat minor injuries
C) To store cleaning supplies
D) To hold lost items
B) To treat minor injuries
100
A guest reports smelling gas in their room. What is the most appropriate and safe response?
A) “Please leave the room right away. We will send someone immediately.”
B) “Open the window and wait.”
C) “That happens sometimes. Don’t worry.”
A) “Please leave the room right away. We will send someone immediately.”
100
What is a “hazard”?
A) Something safe B) Something you can eat C) Something that can cause harm D) A room key
C) Something that can cause harm
100
In case of a fire, you should:
A) Use the elevator B) Stay in the room C) Use stairs and go to the fire exit D) Wait for housekeeping
C) Use stairs and go to the fire exit
100
Why should wet floor signs be used?
A) To show where to clean next
B) To warn people of a slipping hazard
C) To decorate the hallway
D) To block access
B) To warn people of a slipping hazard
100
Where should fire extinguishers be placed?
A) Inside guest closets B) Hidden under the desk C) In accessible, visible locations D) Behind locked doors
C) In accessible, visible locations
100
A guest complains their smoke detector isn’t working. How should you respond?
A) “It’s not important if there’s no fire.”
B) “We will repair or replace it immediately. Thank you for telling us.”
C) “You can move if you want to.”
B) “We will repair or replace it immediately. Thank you for telling us.”
100
What is the use of a fire extinguisher?
A) To cook food B) To clean rooms C) To stop small fires D) To make noise
C) To stop small fires
100
What is the purpose of a fire drill?
A) To test fire alarms only B) To practice evacuation C) To train housekeeping D) To clean the hallway
B) To practice evacuation
100
What should you do if a guest refuses to evacuate during a drill?
A) Argue with them
B) Notify your manager
C) Leave them alone
D) Push them to safety
B) Notify your manager
100
What kind of alarm warns of fire?
A) Door alarm
B) Motion alarm
C) Microwave beep
D) Smoke alarm
D) Smoke alarm
100
You see a guest fall in the lobby. What should you do first?
A) Ask if they are okay and call for help
B) Tell them to be more careful
C) Call housekeeping
A) Ask if they are okay and call for help
100
Which of these is considered PPE (Personal Protective Equipment)?
A) Uniform shirt B) Sunglasses C) Safety gloves D) Nametag
C) Safety gloves
100
If someone slips and falls, what is the first thing to do?
A) Take a photo B) Help them stand up immediately
C) Check if they are okay and call for help D) Tell them to be careful next time
C) Check if they are okay and call for help
100
Which behavior follows OSHA rules?
A) Wearing open-toed shoes in the kitchen
B) Blocking a fire exit with supplies
C) Using protective gloves when handling chemicals
D) Smoking near laundry supplies
C) Using protective gloves when handling chemicals
100
What does a smoke detector do?
A) Detects smoke and sounds an alarm
B) Alerts you when food is ready
C) Cleans the air
D) Measures room temperature
A) Detects smoke and sounds an alarm
100
Why is clear communication important during emergencies?
A) To sound smart
B) To help guests stay calm and understand what to do
C) To save time
B) To help guests stay calm and understand what to do
100
What does OSHA stand for?
A) Organization for Safety and Health Abroad
B) Office of Safe Hotels Association
C) Occupational Safety and Health Administration
D) Operations Safety and Hazard Agency
C) Occupational Safety and Health Administration
100
You see a chemical spill in the laundry room. What should you do?
A) Mop it up quickly B) Inform a supervisor and follow safety rules
C) Ignore it D) Let another worker clean it
B) Inform a supervisor and follow safety rules
100
When should staff receive safety training?
A) Before starting their job and regularly afterward
B) After an accident
C) Only during an emergency
D) Never, it’s optional
A) Before starting their job and regularly afterward
100
Which item is most important for preventing slips?
A) Fancy shoes B) Flip-flops C) Slip-resistant shoes D) Soft slippers
C) Slip-resistant shoes
100
A guest refuses to evacuate during a fire alarm. What should you do?
A) Leave them and continue helping others
B) Calmly explain the risk and inform a supervisor
C) Demand that they leave immediately
B) Calmly explain the risk and inform a supervisor
