Oh Lord Jesus It's a Fire!
This is our safe haven in the event of an emergency.
What is Coffee Fox?
You should make notes of these features or characteristics while being robbed.
What are clothing/ jewelry, odor, piercings/ tattoos, scars/birthmarks and eye and hair color?
The first thing you do before you walk away from your computer or tablet.
What is lock your screen?
Before approaching the branch these are some things you should look for.
What is: Broken glass, suspicious individuals, or areas where someone could hide.
You should do this if an individual is excessively using branch space unrelated to Chase business.
What is get the manager involved?
This is the resource we use for guidance in case of an emergency.
What is the Emergency and Offline Binder?
You should activate the robbery alarm only at this time.
What is when it is safe to do so?
You should do this to protect client information in between clients.
What is clear away confidential information before helping the next client?
This is a guide to help employees ensure branch is secure at the end of the day.
What is: Branch Closing Check-list?
This is the response to a request to use the restroom.
What is "for security purposes our restrooms are for employees only?"
You can do this as a preventative measure to assist with fire safety.
What is...
Watch for overloaded outlets.
Make sure that exits are not blocked.
Make sure items are at least 18 inches from all sprinklers.
You should do this if a robber approaches you from the lobby.
What is approach the transaction line from the customer side?
You should complete this report when a client's information has been leaked.
What is a Privacy Incident Report?
These are the steps if an employee is ambushed while leaving the branch.
What is: When it is safe to do so, call 911 and Global Security, and inform your manager.
These are only exceptions to the bathroom policy.
What are children, seniors or a person that has a medical emergency?
Situations requiring immediate evacuation include but are not limited to fires and these other risks.
What are a gas leaks, water leak/flood, bomb threats or suspicious items found after opening.
You should do this (if possible) in the event of a robber using a note.
What is keeping the note to the side for evidence?
You should do this when vendors are in the branch, in an effort to protect bank assets.
What is: Stay near by when vendors are in areas where confidential information or bank assets may be present?
These are the two most vulnerable times for a robbery to take place.
What is: Opening and closing?
These are examples of disruptive behavior.
What is verbal disruptions, physical disruptions and excessively using branch space unrelated to business.
You should contact these people in this order once you get to the safe haven.
What is 911, then your Market Director and then Global Security?
You should press these two buttons in the event of a robber asking for money. Your fate depends on it.
What is ALT+F8?
You should secure branch technology in this area until it is picked up.
What is: The server room?
These are employees that are prohibited from assisting with the opening procedures.
What are: Partners?
This is how to respond when a law enforcement officer, court officer or investigator presents a warrant or subpoena.
What is immediately respond as directed in Demands for immediate action/ threats of arrest or get a manager involved?