The Basics
What is our safe haven?
Natural Grocers
Where should you store your keys and combos?
On your person, in ONLY your possession.
What is our opening signal?
Recycle bin w/pink paper on SDB viewing room counter.
What do you do if you are the one being robbed?
Stay CALM
COMPLY with demands
CONCENTRATE, observe robber's actions and appearance
Opening/Closing Situations
Opening/Closing Situations
What is our passcode?
Safeway
If you loose your keys or combos, what do you do?
Notify your BM/LAO immediately.
What is our opening procedure?
2 openers. Circle building. 1 parks out front. WATCHES the 2nd person park/cross the street/enter building. Wait for opening signal. Park in parking lot. 2nd person waits and watches from the door to let 2nd person in.
STAY OFF YOUR PHONE. Keep focus during opening. Our safety is important.
What is the robbery dispense functions on TE?
Alt f8
or
Robbery button on TE
(only if attached to the TCR)
Robbery Situations
Robbery Situations
When would we go to the safe haven?
Suspicious individuals/broken glass/ajar door. Emergency situations (such as fire/smell smoke, ect.)
Show me your keys!!
EVERYONE!
Can we ever let ourselves out or into the branch?
NO
Unless.... you are the first person in for opening or the last person out for closing.
What buttons on the alarm keypad do you use to signal a distress situation?
Top 2 left buttons. Hold down 2-3 seconds until keyboard beeps.
Evacuation Situations
Evacuation Situations
When do we use the passcode?
How do we protect confidential information?
LOCK Desk/Computer/Tablet
Close door when you are in speaker phone
Clear your desk of ANY documentation before you leave your desk
What should we be alert to during opening and closing?
suspicious individuals, broken glass, opening signal, taking our time, be aware of all surroundings, inspecting the exterior, areas where people can hide (dumpster, vestibule, bushes)
What do you do if you are observing the robbery?
Observe robber's actions and appearance.
Lock the doors, get emergency binder, secure the branch, team, alert BM/LAO and customers.
Reminder: Do not discuss the incident.
An individual is sitting in your lobby checking social media, and has indicated that they don’t need assistance with a banking need. The individual is not displaying any disruptive behavior or taking action that poses a security concern. What should you do?
No action is required.
What tool do we use in an emergency situation? (robbery, power outage, bomb threat) And where do we find this tool?
Emergency Binder
Behind the MICR printer (also in BM/LAO car)
How do we validate and provide access to unknown individuals (venders?)
1. BEFORE to access secure areas: validate ID and reason for access.
2.Stay in area with a vender without an SID has access to secure area.
3.Before lobby hours? must validate in phonebook
T or F:
A member of management is permitted to stay alone in the branch after hours.
FALSE
Where are the hold up buttons? (Hint there are 12 total)
Customer or employee information was forwarded by an employee to their personal email. What do you do?
Privacy Incident Report.