Fire & Evacuation Safety
Our Safe Haven
What is: SOFRA
The item and location of what we grab in case of an emergency
What is: The Emergency and Offline Binder located in the shelve on TOP of the tablet tower
The name of the form we submit when you know or suspect of any customer information being wrongfully accessed
What is: Privacy Incident Report
We take this from someone who is claiming to do work at our branch for this for validation purposes
What is:
- Badge/ID/Reason for their Access/SID
Our opening signal
What is: the blinds half way down?
The amount of emergency exists we have
What is: 6?
We keep this for physical evidence
*BONUS*
What do we do with this?
What is: The robber's note?
*BONUS*
We try to avoid touching it. Also, we try to push it to the floor to avoid having the robber take the note back, and block it off, along with the crime area using the caution tape.
When you are speaking to a client on speaker phone, you must always do this
What is: Close the door to your office.
When a vendor has NO SID but IS supposed to be working at the branch...
What is: We must be with that vendor if it involves direct access to cash?
The person who arrives FIRST
What is: PERFORMER?
The amount and locations of the fire hydrants in our branch
What is 4?
- Training Room on hybrid side
- Break Room
- Common Area
- Branch Lobby
We do this while the robber is in the branch
What is:
- If approached through lobby, walk to the transaction line from customer side
- Comply and give what they want
- Activate the robbery alarm when safe to do so
We must never tell a customer this:
What is:
- The schedule of an employee for other purposes OTHER than scheduling an appointment
- When our cash shipment/arrival days are.
- When we are filling out a EVP/UAR
Someone claims to be a Branch Reviewer/Bank Employee
What is:
- We ask for two forms of ID's AND look them up on phonebook.
- If they are on phonebook and all info matches, proceed to let them in.
- If info does NOT match, refuse to let them in.
- Log them in to the VIEW tool when applicable.
Our Branch Passcode
What is.....?
In the event of a fire...
What is:
- Search for people who may be unaware of the fire, Secure cash (IF safe to do so), Go to safe haven, Account for all employees, Call 911 and Global Security and MD Banking?
The things we do AFTER the robber leaves
What is: Lock all doors and cashboxes, Secure the victim in an office away from everyone, Grab "Robbery- Securing the Branch Team Task" pages from binder and complete tasks?
Reasons we submit a privacy incident form
What is: Customer / employee information forwarded by an employee to their personal email
Customer information: Accessed by an internal partner without a business need; Found unsecured and appears tampered with (e.g. desk drawers opened / papers missing); Personal information mailed / emailed to wrong customer
Unauthorized access to: Server room, Old/unused hard drives
The tool we use to check in employees that don't directly report to a BM, ABM or, MD-B
What is: "Validate Identity of Employees Webtool" AKA "VIEW"
An employee is ambushed
What is: Decide appropriate action to keep employees safe & Call 911 and Global Security when safe to do so?
All possible Evacuation Situations
What is: Fire, Visible Smoke, Gas Leak, Water Leak/Flood, Lockdown/Shelter in Place?
The steps we take AFTER the Suspect Description forms are filled out
What is:
1. Make one copy of each form.
2. Provide original forms to Global Security.
3. Provide copies to law enforcement upon request.
4. Print replacement copies of any forms for future use.
The time frame we have to submit a Privacy Incident Report
What is: 72 hours?
*We would like to get this done Same Day - ASAP
A group of Chase Employees that do NOT report to a BM, ABM, MD-B show up to our branch... we check in this many
What is: Only one non-branch employee from a group of non-branch employees is required to be checked-in when a group visits a branch
You must be alert to this during opening procedures
What is:
- Suspicious individuals
- Broken glass
- Opening signal not set or incorrect
- Areas where someone could hide (e.g. dumpster, tall hedges)
- Fallen / missing ceiling tiles?
- Holes in walls/ceiling