Safety in the Workplace
Access and Key Control
Theft, Disturbances, Suspicious People
Security concerns
Handling Emergencies
100

A federal agency that helps keep employees safe by regulating sanitation, safety, first aid in the work place.

What is OSHA?

100

Keys that unlock all doors at a property, even deadbolts

Emergency Keys

100

Places such as guestroom hallways where only guests, their visitors, and on-duty employees are allowed

Guest areas

100

What can often be a problem during conventions, parties, receptions and other special events

Alcohol

200

The sign used to warn against possible hazard, such as wet floor.

Caution signs (yellow and black)

200

Regular checks of the building and grounds

Patrols

200

anything that interrupts normal activities at the property or upsets the comfort of guests

What is Disturbance

200

This report gives detailed descriptions of what happened on a particular day and time during a shift

What is Activity Report

200

In the event of an elevator malfunction, you should:

tell passenger what is being done to fix the problem and ask them to remain calm

300

Signs used to give general instructions, such as to tell employees not to eat in storage areas

Safety instruction signs (green and white or black and white)

300

A locked box with an opening for people to return room keys.

What is key-return box

300

Places where only employees on-duty are allowed

Employee areas

300

What department often handles lost and found items

Housekeeping 

400

These are forms that list a product's hazardous components, health hazard data, and spill or leak procedures, as well as special precautions or protective gear required when using the product.

Material Safety Data Sheets (MSDSs)


Or just SDSs

400

Boxes at or near the front desk made available to all guests for storing valuable items for safekeeping during their stay. 

What is safe-deposit box

400

Places that are open to all people, such as hotel lobbies

Public areas

400

This document focuses on one unusual event that happened during a shift and that directly affected security (such as an accident, emergency, or crime). 

What is an Incident Report 

400

A generally accepted technique for saving a chocking victim by squeezing the trapped air out of the victim's lungs, forcing the obstruction out.

Heimlich maneuver

500

Viruses, bacteria, and other microorganisms. These organisms are carried in persons bloodstream and other body fluids and can cause the HBV, HIV, and other infections

Bloodborne pathogens

500

A key that can open all guestroom doors that are not double-loked

What is Master key

500

A form that must accompany items or packages removed from the property by employees

What is a package pass

500

Usually, general session and committee meetings called for a common purpose; the traditional form of annual meeting. The lifeblood of the lodging industry

What is Convention

500

An emergency procedure in which cardiac massage and artificial respiration are used to maintain circulation of oxygenated blood to the brain in individuals who have no pulse and are not breathing

Cardiopulmonary resuscitation