Customer Visits
Always be __________________
Prepared
collateral, talking points, questions, why they should buy Grainger, how are you different
Should you enter an opportunity for a service request
YES
What is an opportunity
Any potential sale - product or service
What Grainger pillars can be discussed with Safety
ALL
Keepstock, Metalworking, eCommerce
What is required before an safety site assessment is preformed
Conference Call (with customer, Safety Professional and seller)
Safety PPE you should have with you for every call
Safety Glasses
Steel toe - safety shoes
Hard hat
safety vest
3 most often quoted services for a manufacturing facility
LOTO
Arc Flash
Machine Guarding
Decibel level requiring workers to wear hearing protection
85 decibels
What do most customers struggle with regarding LOTO
Annual Inspections
Can customers talk directly with Grainger Safety Professional?
Yes
Safety collateral that you should share with customer
Safety Services
Customer accepts quote and gives you a PO...next 3 steps
Attach/add PO to service lead
Click customer accepted final proposal
Add order requested date
What do electrical panels require
Labels
with voltage and can only be given from an arc flash assessment
What machines need machine guarding
Any machine that has parts that rotate, turn, pinch, pull....
All ladders must be inspected on a regular and routine basis (True or False)
TRUE
Besides safety, what other key dept would you discuss safety with
Facility, Production Maintenance,
Name EAP (Emergency Action Plan) service
Fire,earthquake, active shooter
Chemicals are used ...what solutions do you discuss
flammable cabinets, spill containment, training
6 ft
Matting, Footwear, Spill Kits, Cord Mgmt, Lighting ..are possible solutions to what hazard?
Slip trip and Fall
Basic customer question to ask
Where do you buy your PPE
What are the 2 types of services (give example of each)
Value Add and Fee Based
Customer asks for fall protection product (harness/srl), what 3 other opportunites should be discussed
annual trainings
written program
decent program
Last line of defense when discussing a customer hazard
PPE
How often should you ride with safety suppliers
At least once a month - as much as possible